Drilldown: BDSMetric

Draft:BDS (1)

None (1)

ASR/TTS · Intelligent Workload Distribution (IWD) · IVR · Outbound Campaign Transactions · WFO · Digital 1 bundle · Digital 2 bundle · Voicemail · Voice 2 bundle · Voice 1 bundle · Task routing · Active Call Recording / Screen Recording / Quality Management · Recording storage · GVP ports · Outbound Contact · Outbound Voice with CX Contact Interaction · TTS ports · SIP voicemail · Supervisor and other non-agent personnel - access and metering · Third-party work items

Other values: ; ASR ports Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes Genesys CIM Premise Places Genesys CIM Premise Users Genesys Chat Genesys Chat Seats for NEXUS Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Gplus Workforce Management (Gplus WFM) Workforce Optimization Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle Workspace

GVP Minutes (1)

None (1)

Billing Data Service (1)

User (1)

None (1)

port usage time (1)

gvp_minutes (1)

Region (1)

GVP Reporting Server database, Genesys Info Mart database (1)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (1)

None (1)