Drilldown: BDSMetric
BDSMetric > Dimension:
None
& UnitOfMeasure :
Agent count or
minutes
& DeploymentModel :
Instance of Configuration Server per tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
Other
Use the filters below to narrow your results.
Designer-based Voicebot minutes (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
Intelligent Workload Distribution (IWD) (2) ·
IVR (2) ·
Outbound Contact (1)
Designer-based Voicebot minutes (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
Intelligent Workload Distribution (2) ·
IVR (2) ·
Outbound Contact (1)
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