Drilldown: BDSMetric
BDSMetric > DataSource:
Genesys Info Mart database
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database, per tenant or
TBD
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Digital 1 bundle (2) ·
Digital 2 bundle (2) ·
Intelligent Workload Distribution (IWD) (2) ·
Outbound Campaign Transactions (2) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (2) ·
Workforce Optimization (1) ·
Workspace (1)
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