Drilldown: BDSMetric
BDSMetric > DeploymentModel :
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database, per tenant. or
One global instance of Genesys Info Mart database, per tenant. or
TBD
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Use the filters below to narrow your results.
Active Call Recording / Screen Recording / Quality Management (1) ·
ASR/TTS (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Designer-based Chatbot interactions (1) ·
Designer-based Voicebot interactions (1) ·
Designer-based Voicebot minutes (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys CIM Premise Places (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Task Routing (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Task routing (1) ·
Voice 2 bundle (1) ·
Voicemail (1) ·
WFO (2) ·
Workforce Optimization (1)
Active Call Recording / Screen Recording / Quality Management (1) ·
ASR/TTS (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Designer-based Chatbot interactions (1) ·
Designer-based Voicebot interactions (1) ·
Designer-based Voicebot minutes (1) ·
Digital 1 (1) ·
Digital 2 (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys CIM Premise Places (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Task Routing (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Intelligent Workload Distribution (1) ·
IVR (1) ·
Outbound campaign transactions (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Task routing (1) ·
Voice 2 (1) ·
Voicemail (1) ·
WFO (3)
bundle_digital_one (1) ·
bundle_digital_two (1) ·
bundle_voice_two (1) ·
chatbot_interactions (1) ·
cim_premise_places (1) ·
cx_contact_interactions (1) ·
gtr_interactions (1) ·
seats_call_recording, seats_screen_recording, seats_quality_management (1) ·
seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) ·
seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) ·
seats_supervisor (1) ·
seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) ·
seats_voice (1) ·
TBD (9) ·
voicebot_interactions (1) ·
voicebot_minutes (1)
Showing below up to 24 results in range #1 to #24.
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- Draft:BDS/Current/User/GenesysChatSeatsforNEXUS
- Draft:BDS/Current/User/GenesysFacebookStsforNEXUS
- Draft:BDS/Current/User/GenesysTaskRouting
- Draft:BDS/Current/User/GenesysTwitterSeatsforNEXUS
- Draft:BDS/Current/User/GenesysVoice
- Draft:BDS/Current/User/GplusWFM
- Draft:BDS/Current/User/IVR
- Draft:BDS/Current/User/IWD