Drilldown: BDSMetric
BDSMetric > DeploymentModel :
One global instance of Genesys Info Mart DB per tenant. or
One global instance of Genesys WFM ETL database for each tenant or
TBD
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ASR/TTS (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
GIM-based voicemail (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
Task routing (1) ·
Voice 2 bundle (1) ·
Voicemail (1) ·
WFO (2) ·
Workforce Optimization (1) ·
Workforce Optimization (WFO) 1B bundle (1)
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