Drilldown: BDSMetric
BDSMetric > DeploymentModel :
Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database per tenant. or
One global instance of Genesys WFM ETL database for each tenant
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ASR ports (1) ·
Genesys Chat (1) ·
Genesys CIM Premise Places (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
GVP ports (1) ·
Outbound Contact (1) ·
Third-party work items (1) ·
TTS ports (1) ·
Workforce Optimization (WFO) 1B bundle (1)
ASR ports (1) ·
Genesys Chat (1) ·
Genesys CIM Premise Places (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
GVP ports (1) ·
Outbound Contact (1) ·
Third-party work items (1) ·
TTS ports (1) ·
Workforce Optimization 1B (1)
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