Drilldown: BDSMetric
BDSMetric > DeploymentModel :
Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or
One global instance of Genesys Info Mart database for each tenant or
TBD
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ASR/TTS (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
GVP Minutes (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
Task routing (2) ·
Voice 2 bundle (1) ·
Voicemail (1) ·
WFO (2) ·
Workforce Optimization (1)
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