Drilldown: BDSMetric
BDSMetric > DeploymentModel :
Instance of Configuration Server per tenant. or
Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
TBD
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ASR/TTS (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Genesys CIM Premise Places (1) ·
GVP Minutes (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
SIP voicemail (1) ·
Task routing (1) ·
Voice 2 bundle (1) ·
Voicemail (1) ·
WFO (2) ·
Workforce Optimization (1)
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