Drilldown: BDSMetric

Draft:BDS (2) · Draft:System (8) · System (7)

None (17)

Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (2) · Genesys CIM Premise Users (1) · Intelligent Workload Distribution (IWD) (2) · Outbound Campaign Transactions (2) · Voice 1 bundle (2) · Voice 2 bundle (2) · Workforce Optimization (WFO) 1A bundle (2) · Workforce Optimization (WFO) 2 bundle (2)

Callback seats (1) · Digital 1 (1) · Digital 2 (2) · Genesys CIM Premise Users (1) · Intelligent Workload Distribution (2) · Outbound campaign transactions (2) · Voice 1 (2) · Voice 2 (2) · Workforce Optimization 1A (2) · Workforce Optimization 2 (2)

None (17)

None (8) · Billing Data Service (2) · System-Level Documentation (7)

GenesysChoice (15) · User (2)

None (17)

Agent Count (2) · agents count (2) · Objects Count (2) · User (11)

bundle_digital_one (1) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (2) · bundle_wfo_2 (2) · cim_premise_users (1) · cx_contact_interactions (2) · seats_callback (1) · seats_third_party (2)

Global (3) · Region (14)

Genesys Info Mart database (11) · Genesys Info Mart database, Genesys Interaction Recording database (2) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (2) · Genesys Info Mart database. (2)

One global instance of Genesys Info Mart database for each tenant. · TBD · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys WFM ETL database for each tenant · One global instance of Configuration Server DB for each tenant. · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (17)

None (17)