Drilldown: BDSMetric
BDSMetric > DataSource :
Genesys Info Mart database or
Genesys Info Mart database.
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database per tenant.
& ChoiceMetrics:
None
Use the filters below to narrow your results.
Callback seats (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Genesys Chat (1) ·
Genesys CIM Premise Places (1) ·
Genesys CIM Premise Users (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Intelligent Workload Distribution (IWD) (1) ·
Outbound Campaign Transactions (1) ·
Outbound Contact (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Third-party work items (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (1)
Callback seats (1) ·
Digital 1 (1) ·
Digital 2 (1) ·
Genesys Chat (1) ·
Genesys CIM Premise Places (1) ·
Genesys CIM Premise Users (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Intelligent Workload Distribution (1) ·
Outbound campaign transactions (1) ·
Outbound Contact (1) ·
Supervisor access and metering (1) ·
Third-party work items (1) ·
Voice 1 (1) ·
Voice 2 (1)
None (1) ·
bundle_digital_one (1) ·
bundle_digital_two (1) ·
bundle_voice_one (1) ·
bundle_voice_two (1) ·
cim_premise_places (1) ·
cim_premise_users (1) ·
cx_contact_interactions (1) ·
seats_callback (1) ·
seats_chat (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_email (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_sms (1) ·
seats_social (1) ·
seats_third_party (2)
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