Drilldown: BDSMetric

Draft:BDS (38)

None (38)

Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · Callback seats (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GIM-based voicemail (1) · GVP ASR minutes / GVP TTS minutes (1) · GVP Minutes (1) · GVP ports (1) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Third-party work items (1) · TTS ports (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Voicemail (1) · Workforce Optimization (1) · Workspace (1)

Active Call Recording / Screen Recording / Quality Management (1) · ASR ports (1) · Callback seats (1) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SIP Interaction (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GIM-based voicemail (1) · GVP ASR minutes / GVP TTS minutes (1) · GVP Minutes (1) · GVP ports (1) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Third-party work items (1) · TTS ports (1) · Voice 1 (1) · Voice 2 (1) · Voicemail (1) · WFO (1) · Workspace (1)

None (38)

Billing Data Service · None · System-Level Documentation · Other

User (38)

None (38)

Agent count (5) · agents count (9) · Agents count (1) · Agent count (3) · minutes (2) · Objects count (6) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (4)

bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · chatbot_interactions (1) · cim_premise_places (1) · cim_premise_users (1) · cx_contact_interactions (1) · gtr_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_asr_ports (1) · gvp_minutes (1) · gvp_ports (1) · gvp_tts_ports (1) · seats_callback (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sip_interaction (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (2) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim  (1) · voicemail_boxes  (1)

Daily (1) · Global (10) · Region (27)

Genesys Info Mart database · Genesys Info Mart database. · Configuration Server DB · Genesys Info Mart · GVP Reporting Server (RS) database; Genesys Info Mart database · GVP Reporting Server database, Genesys Info Mart database · GVP Reporting Server DB, Genesys Info Mart database · Azure Blob Storage · Genesys Info Mart database, Genesys Interaction Recording database · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database · Genesys Info Mart database, GVP Reporting Server database · Genesys Info Mart DB · Genesys WFM ETL database · GVP Reporting Server database ; Genesys Info Mart database · GVP Reporting Server database; Genesys Info Mart database · Tenant Configuration Server  · Other · None

None (1) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

(1) · One global instance of Genesys Info Mart DB per tenant. (1) · TBD (5)

No (38)

None (34) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)