Drilldown: BDSMetric
BDSMetric > DataSource :
Genesys Info Mart DB or
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database or
Genesys Info Mart database.
& ChoiceMetrics:
None
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One global instance of Genesys Info Mart database for each tenant. (3) ·
One global instance of Genesys Info Mart database for each tenant.|- (1) ·
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) ·
One global instance of Genesys Info Mart DB per tenant. (1)
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