Drilldown: BDSMetric
BDSMetric > DataSource:
Genesys Info Mart database, Genesys Interaction Recording database
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|-
& ChoiceMetrics:
seats_inbound_voice
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