Drilldown: BDSMetric
BDSMetric > DataSource:
GVP Reporting Server database; Genesys Info Mart database
& DeploymentModel:
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|-
& ChoiceMetrics :
seats_voice or
None
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