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None (59) · Architecture (20) · High availability and disaster recovery (11) · Before you begin (7) · Callback reports (5) · Outbound Contact reports (5) · Agent State Details report (4) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4)

Other values: ; Active Call Recording / Screen Recording / Quality Management Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Another test Appendix: Supported Encodings Architecture - Cross-region Architecture - Reporting Server Architecture - Resource Manager ASR ports ASR/TTS Before you begin deploying GCXI Before you begin deploying RAA Before you begin GCA deployment Before you begin GIM deployment Before you begin GSP deployment Business Results reports Callback Details Report Callback seats Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Changing the Password or User NT/Domain Account Information for IWP Chat reports Cloud Contact Center Supervisor Seat Co-browse reports Contact List Effectiveness Report Contact_Attempt Subject Area Dashboards Deploy <div class="error">Error: Table ArticlePEServiceDeploy not found.</div> Deploy Event Stream Deploy GCXI Deploy GIM (GIM) Deploy GIM Config Adapter (GCA) Deploy GIM Stream Processor (GSP) Deploy IWD Deploy IWDDM Deploy Pulse Web Service (Pulse) Deploy Reporting and Analytics Aggregates (RAA) Designer reports Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Details reports Digital 1 bundle Digital 2 bundle Docebo Contact Sync Email reports eServices Statistics Facts Subject Area Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Cloud CX Use Case Benefits Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Engage on-premises Use Case Benefits Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports Genesys Multicloud CX Use Case Benefits Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Get started Get started with Genesys CX Insights Get Started with Genesys Pulse Get started with GVP reporting GIM-based voicemail GPR Glossary Terms (Internal Use-Not for Publication) GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How can I use templates to simplify widget creation? How do I use formulas to customize reports? How Does GPR Score Agents? Install and Configure Predictive Routing Intelligent Workload Distribution (IWD) Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area IVR Mediation_Segment Subject Area Modify properties for the ININ QoS driver installation New in the Info Mart Database Operations: Updating, Maintenance, Logging, Troubleshooting Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Place_Group Subject Area Ports Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards PureConnect Use Case Benefits Queue Statistics Queue Summary Customer Segment report Queues reports Resource_Group Subject Area Resource_Skill Subject Area Roger's Article Routing Scenarios Using GPR Salesforce Docebo install Set up IWD SIP voicemail Story Points FAQ Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Supervisor and other non-agent personnel - access and metering System Requirements, Pre-Requisites, and Planning Task routing Task Routing dashboards Template function library Third-party work items TTS ports Upgrade, roll back, or uninstall Event Stream Upgrade, roll back, or uninstall GCXI Upgrade, roll back, or uninstall Genesys Info Mart Upgrade, roll back, or uninstall Genesys Pulse Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Voice 1 bundle Voice 2 bundle Voicemail WFM Metrics WFM Primers WFO What's new in Genesys Info Mart Private Edition What's new in Voice Microservices Private Edition Workforce Optimization Workspace

None (157) · Outbound Contact reports (5) · Callback reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Upgrade, rollback, or uninstall (4) · Agent State Details report (4)

Other values: ; Active Call Recording / Screen Recording / Quality Management Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Appendix: Supported Encodings ASR ports ASR/TTS Business Results reports Callback Details Report Callback seats Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Chat reports Cloud Contact Center Supervisor Seat Co-browse reports Contact List Effectiveness Report Contact_Attempt Subject Area Dashboards Designer reports Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Details reports Digital 1 Digital 2 Email reports eServices Statistics Facts Subject Area Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GPR Glossary Terms (Internal Use-Not for Publication) GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How can I use templates to simplify widget creation? How do I use formulas to customize reports? How Does GPR Score Agents? Install and Configure Predictive Routing Intelligent Workload Distribution Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area IVR Mediation_Segment Subject Area New in the Info Mart Database Operations: Updating, Maintenance, Logging, Troubleshooting Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Place_Group Subject Area Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Queue Statistics Queue Summary Customer Segment report Queues reports Resource_Group Subject Area Resource_Skill Subject Area Routing Scenarios Using GPR Set up IWD SIP voicemail Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Supervisor access and metering System Requirements, Pre-Requisites, and Planning Task routing Task Routing dashboards Template function library Third-party work items TTS ports Voice 1 Voice 2 Voicemail WFM Metrics WFM Primers WFO Workspace

None (341)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

User (46) · Admin (36) · GIMPEGuide (23) · CX Insights (23) · GIM (23) · GCXIPEGuide (21) · GCXI (21) · II (18) · PulsePEGuide (18) · None (17) · IWDPEGuide (15) · IWDDMPEGuide (14) · RT (9) · Deployment (9) · STRMSPEGuide (7) · Administrator (7) · GVPPEGuide (3)

Other values: ; CXCPEGuide DevConsole Developers GCXIMCPRG GCXIPRG GCXIPRGLibrary GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GPWFMPEGuide GVP IXNPEGuide PDMCXGIM PDMLibraryGIM PDMPEGIM-Postgres PEGuide PulseMetricsLibrary PureConnect RAAPEGuide ReleaseNote RPRT SCAPI VMPEGuide

None (341)

None (340) · BO02 (1)

None (318) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (15) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (7) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1)