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None (130) · GenesysEngage-cloud (2) · GenesysEngage-cloud, PureConnect, GenesysCloud (1)

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None (133)

User Data Call Survey Attributes (4) · Time Attributes (4) · User Data Example Attributes (4) · Predictive Routing attributes (3) · Business Attribute attributes (3) · Co-browse metrics (3) · Designer attributes (3) · Co-browse attributes (3) · Designer metrics (3) · Chat Attributes (3) · Callback Attributes (3) · Table CTL_ETL_HISTORY (3) · Service Objects Attributes (3) · Queue Metrics (3) · Queue Attributes (3) · Outbound Contact Attributes (3)

Other values: ; About Genesys Engage cloud private edition About the Info Mart database Accessibility feedback Agent Attributes Agent folder Agent metrics All Use Cases APIs by Service Architecture Billing Data Attributes Billing Data Metrics Business Attribute Metrics Callback Folder Callback Metrics Chat Bot Attributes Chat Bot Metrics Chat Metrics Co-browse Folder Create manual RN Deprecation-AllNotices Deprecation-Deprecation of OS Family attribute Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions Deprecation-Deprecation: identify journey SDK method Deprecation-Deprecation: Journey customer service deprecation Deprecation-End of Life Announcement Detail Attributes Detail Metrics Developer Sandbox Genesys CX Insights for iWD project Genesys CX Insights Project Genesys CX Insights Project for iWD Genesys Multicloud CX - Key security features Genesys Multicloud CX APIs Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys™ Products and Components EOL Life Cycle Table Info Mart service tables and administrative views iWD folder iWD Metrics New in the Info Mart database Outbound Contact Folder Populating interaction data Predictive Routing Folder Predictive Routing Metrics Service Objects Folder Service Objects Metrics Storage requirements Table AGENT_LOCATION Table CTL_AUDIT_LOG Table CTL_EXTRACT_HISTORY Table CTL_GDPR_HISTORY Table CTL_PURGE_HISTORY Table CTL_TRANSFORM_HISTORY Table INTERACTION_FACT Table REQUESTED_SKILL Table SM_MEDIA_NEUTRAL_STATE_FACT Time Folder User Data Call Survey folder User Data Example folder View ADMIN_AUDIT_LOG View ADMIN_ETL_JOB_HISTORY View ADMIN_ETL_JOB_STATUS View ADMIN_ETL_STEP_HISTORY View ADMIN_EXTRACT_HISTORY View CTL_ETL_HWM

None (129) · Genesys Multicloud CX - Key security features (1) · Genesys Multicloud CX general security overview (2) · Genesys Multicloud privacy policy (1)

None (133)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (133)

None (133)

None (131) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)