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& productshort:
PEC-WFM
& Role:
Administrator
& Application:
Workforce Administration
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Agent Adherence Reporting Metrics and End Notes (1) ·
Calendar Management (1) ·
Contact Center Performance Reporting Metrics (1) ·
Enabling Wait-lists (1) ·
Forecasting (1) ·
Managing Overtime (1) ·
Monitoring Performance and Adherence (1) ·
Multi-Forecasting Primer (1) ·
Overlays Primer (1) ·
Schedule Summary View and Reporting (1) ·
Scheduling (1) ·
Scheduling Breaks and Meals in WFM (1) ·
Time Off Primer (1) ·
Time-Off Bidding (1) ·
User Security (1) ·
WFM E-mail Notifications (1) ·
WFM Task Sequences (1)
Agent Adherence Report Metrics and End Notes (1) ·
Calendar Management (1) ·
Contact Center Performance Report Metrics (1) ·
Enabling Wait-lists (1) ·
Forecasting (1) ·
Managing Overtime (1) ·
Monitoring Performance and Adherence (1) ·
Multi-Forecasting Primer (1) ·
Overlays Primer (1) ·
Schedule Summary View and Reporting (1) ·
Scheduling (1) ·
Scheduling Breaks and Meals in WFM (1) ·
Time Off Primer (1) ·
Time-Off Bidding (1) ·
User Security (1) ·
WFM E-mail Notifications (1) ·
WFM Task Sequences (1)
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