Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:BDS (12) · Draft:PEC-ROU (86) · PEC-ROU (2)

None (5) · GenesysEngage-cloud (86) · PureEngage (9)

None (83) · No (17)

None (100)

Integrate third-party applications (2) · Explore the sample Designer application (2)

Other values: ; Activity Block Add-on components in Genesys Choice Admin Application Workflow Applications Assign Variables Block Automated Message Block Billing Data Server User's Guide Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Business unit billing breakout Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configuration: the Control utility Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Enabled / concurrent seats detailed report External Services Blocks Genesys Choice measurements Genesys Choice overview Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots How BDS works HTTP REST Block Logic and Control Blocks Media Resources Menu Block Menu Option Block Metric statistics Metrics Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Subscription design Summary Survey Blocks Transaction List Block Transfer Block User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables Voice Mail Block What's New in the Billing Data Server User's Guide

Integrate third-party applications (2) · Explore the sample Designer application (2)

Other values: ; Activity Block Add-ons Admin Application Workflow Applications Assign Variables Block Automated Message Block Billing Data Server User's Guide Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Business unit billing breakout Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configuration: the Control utility Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Digital Resources Emergency Block Emergency Flags Enabled / concurrent seats detailed report External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Geneys Choice overview Get Chat Transcript Block Go To Block Grammars & Bots How BDS works HTTP REST Block Logic and Control Blocks Measurements Media Resources Menu Block Menu Option Block Metric statistics Metrics Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Subscription design Summary Survey Blocks Transaction List Block Transfer Block User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables Voice Mail Block What's New in the Billing Data Server User's Guide

None (100)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Administrator (84) · GTR (4) · User (12)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (100)

None (100)