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None (8) · No (48) · Yes (26)

Documentation:PEC-REP (6) · Draft:AS (1) · Draft:ContentAdmin (2) · Draft:GAM (20) · Draft:PEC-Admin (5) · Draft:PEC-REP (13) · Draft:STRMS (1) · GAM (20) · GAMD (1) · PEC-Admin (1) · PEC-REP (7) · STRMS (4)

None (38) · GenesysCloud (38) · GenesysEngage-cloud (6)

None (30) · No (49) · Yes (2)

None (76) · Administrator (5)

None (4) · Table CTL_ETL_HISTORY (3)

Other values: ; About metrics About the Info Mart database About user accounts All About Voice Architecture Available metrics Change agent or team leader password Collaboration Configure challenges and leaderboard settings Configure login and logout exceptions Configure manager and team leader accounts Configure powerhouse performance points Corinne's callback diagram-2/20 Digital Genesys Portal metrics Get nGAGEMENT Getting Started with Event Stream Image size tests-3/20 Inbound Info Mart service tables and administrative views Initial configuration in nGAGEMENT KPI display types Manage metrics Manage nGAGEMENT Manage preset filters Manage your user account New in the Info Mart database nGAGEMENT setup wizard Omnichannel Desktop Packages Populating interaction data Routing Submit a support ticket Subscribe to nSight Table AGENT_LOCATION Table CTL_AUDIT_LOG Table CTL_EXTRACT_HISTORY Table CTL_GDPR_HISTORY Table CTL_PURGE_HISTORY Table CTL_TRANSFORM_HISTORY Table INTERACTION_FACT Table REQUESTED_SKILL Table SM_MEDIA_NEUTRAL_STATE_FACT Using Sensitive Data View a list of current users View ADMIN_AUDIT_LOG View ADMIN_ETL_JOB_HISTORY View ADMIN_ETL_JOB_STATUS View ADMIN_ETL_STEP_HISTORY View ADMIN_EXTRACT_HISTORY View CTL_ETL_HWM

None (36) · About metrics (2) · About user accounts (2) · Available metrics (2) · Change agent or team leader password (2) · Collaboration (1) · Configure challenges and leaderboard settings (2) · Configure login and logout exceptions (2) · Configure manager and team leader accounts (2) · Configure powerhouse performance points (2) · Corinne's callback diagram-2/20 (1) · Digital (1) · Genesys Portal metrics (1) · Getting Started with Event Stream (1) · Image size tests-3/20 (1) · Inbound (1) · Initial configuration (2) · KPI display types (2) · Manage metrics (2) · Manage nGAGEMENT (2) · Manage preset filters (2) · Manage your user account (2) · Omnichannel Desktop (1) · Packages (1) · Routing (1) · Submit a support ticket (2) · Subscribe to nSight (2) · Using Sensitive Data (1) · View a list of current users (2) · Voice (1)

None (81)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (77) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1)

None (81)

None (81)