Drilldown: Article

None (489) · No (1178) · Yes (671)

Draft:BDS (57) · Draft:PEC-AS (129) · Draft:PEC-GSM (221) · Draft:PEC-REP (910) · Draft:PEC-WFM (292) · PEC-AS (59) · PEC-REP (418) · PEC-WFM (252)

None (929) · GenesysCloud (2) · GenesysEngage-cloud (1377) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (20) · PureEngage (9)

None (1279) · No (1059)

None (1650) · Administrator (172) · Administrator, Agent, Supervisor (6) · Administrator, Developer (3) · Administrator, Supervisor (230) · Agent (58) · Developer (2) · Supervisor (217)

None (62) · Architecture (11) · Getting started (10) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Logging in and out (8) · Callback reports (7) · Outbound Contact reports (7) · High availability and disaster recovery (7) · Agent Details Activity Report (7)

Other values:

None (859) · Getting started (10) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Logging in and out (8) · Callback reports (7) · Outbound Contact reports (7) · Agent Details Activity Report (7)

Other values:

None (2314) · Journey (4) · Metrics (6) · RealTime (14)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

PDMLibraryGIM (338) · Supervisor (300) · RPRT (271) · PDMCXGIM (170) · ManageCC (142) · PDNAA (121) · CX Insights (110) · Agent (68) · Administrator (62) · None (60) · User (57) · SupervisorHelp (53) · RT (53) · GCXIPRGLibrary (47) · GIMPEGuide (42) · GCXIMCPRG (40) · Source (40) · Admin (40) · GCXIPEGuide (36) · Super (33)

Other values: ; ADInst AIUG AzInst Developers ETLRef GCXI GCXIPRG GIM GVP II KBA Loc PDMPEGIM-Postgres PDNAM PDNAU PulseMetricsLibrary PulsePEGuide RAAPEGuide SOO TPOSR UEA

None (1674) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Designer, Platform Administration (2) · IVR Administration (8) · Platform Administration (10) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)

None (2336) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (2286) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (11) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (10) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)