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Article > Platform :
GenesysEngage-cloud, PureConnect, GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
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Genesys Predictive Engagement or
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About the data we track (2) ·
About the Genesys Predictive Engagement gadgets (2) ·
Button click (1) ·
Configure outcome probability (1) ·
Custom web sessions (1) ·
Deploy the tracking snippet (2) ·
Form action (1) ·
Genesys Predictive Engagement Agent FAQs (2) ·
Key concepts (1) ·
Matrix Tables Feedback Form (1) ·
MIGRATION DISCOVERY - CAPABILITY MATRIX (2) ·
MIGRATION DISCOVERY - USE CASES MATRIX (2) ·
Support Material for Genesys UseCases (2)
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- ATC/Current/AdminGuide/About Predictive Engagement's data tracking
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- ATC/Current/AgentGuide/FAQs
- ATC/Current/AgentGuide/Visitor information