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None (64) · No (23) · Yes (360)

Documentation:PEC-REP (6) · Draft:BDS (45) · Draft:GDE (1) · Draft:PEC-OU (5) · Draft:PEC-REC (1) · Draft:PEC-REP (193) · Draft:POR (1) · Draft:QNA (1) · Draft:Solution (1) · GDE (5) · PEC-OU (5) · PEC-REC (1) · PEC-REP (180) · QNA (1)

None (422) · GenesysEngage-cloud (22) · GenesysEngage-cloud, PureConnect (3)

No · None · Yes · Other

None (438) · Administrator (4) · Administrator, Supervisor (4)

None (16) · Table AGENT_LOCATION (3) · Table CTL_ETL_HISTORY (3)

Other values: ; About Data Export capability About the Info Mart database Active Call Recording / Screen Recording / Quality Management Analysing your chat bot's performance Apply Phone Number Filters ASR ports ASR/TTS Callback seats Campaign Structure and Terminology Cloud Contact Center Supervisor Seat Confirmations Contact Center Dashboard Customer Segment Service Level Dashboard CX Contact Basics Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle ETL Audit Dashboard Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Info Mart database schema Genesys Info Mart Tenant User schema and tenant views Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIDB tables GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Info Mart indexes Info Mart partitioning Info Mart service tables and administrative views Info Mart tables Info Mart views Intelligent Workload Distribution (IWD) IVR IWD Metrics New in the Info Mart database New in This Release Outbound Campaign Transactions Outbound Contact Outbound Schedules Dashboard Outbound Voice with CX Contact Interaction Populating agent activity data Populating Genesys Info Mart data Populating interaction data Populating interaction resource data Populating mediation segments Populating outbound campaign activity Queue Dashboard Reference list Representing dates and times of day Resource Performance Dashboard SIP voicemail Summary of Info Mart schema changes Table ANCHOR_FLAGS Table ATTEMPT_DISPOSITION Table BGS_BOT_DIM Table BGS_BOT_NAME_DIM Table BGS_SESSION_DIM Table BGS_SESSION_FACT Table BOT_ATTRIBUTES Table BOT_INTENT Table CALLBACK_DIAL_RESULTS Table CALLBACK_DIM_1 Table CALLBACK_DIM_2 Table CALLBACK_DIM_3 Table CALLBACK_DIM_4 Table CALLBACK_FACT Table CALLING_LIST_METRIC_FACT Table CALL_RESULT Table CALL_TYPE Table CAMPAIGN_GROUP_SESSION_FACT Table CAMPAIGN_GROUP_STATE Table CAMPAIGN_GROUP_STATE_FACT Table CDR_DIM1 Table CDR_FACT Table CHAT_SESSION_DIM Table CHAT_SESSION_FACT Table CHAT_THREAD_FACT Table COBROWSE_END_REASON Table COBROWSE_FACT Table COBROWSE_MODE Table COBROWSE_PAGE Table COBROWSE_USER_AGENT Table CONTACT_ATTEMPT_FACT Table CONTACT_INFO_TYPE Table CTL_AUDIT_LOG Table CTL_EXTRACT_HISTORY Table CTL_GDPR_HISTORY Table CTL_PURGE_HISTORY Table CTL_TRANSFORM_HISTORY Table DATE_TIME Table DIALING_MODE Table GIDB_GCX_LOGIN_INFO Table GIDB_GC_CALLING_LIST Table GIDB_GC_CAMPAIGN Table GIDB_GC_FOLDER Table GIDB_GC_GROUP Table GIDB_GC_LOGIN Table GIDB_GC_PLACE Table GIDB_GC_SKILL Table GIDB_GC_TENANT Table GPM_DIM1 Table GPM_FACT Table GPM_MODEL Table GPM_PREDICTOR Table GPM_RESULT Table GROUP_ANNEX Table INTERACTION_DESCRIPTOR Table INTERACTION_FACT Table INTERACTION_RESOURCE_FACT Table INTERACTION_RESOURCE_STATE Table INTERACTION_TYPE Table IRF_USER_DATA_CUST_1 Table IRF_USER_DATA_GEN_1 Table IRF_USER_DATA_KEYS Table IXN_RESOURCE_STATE_FACT Table LDR_CAMPAIGN Table LDR_DEVICE Table LDR_FACT Table LDR_GROUP Table LDR_LIST Table LDR_POSTAL_CODE Table LDR_RECORD Table MEDIATION_SEGMENT_FACT Table MEDIA_ORIGIN Table MEDIA_TYPE Table POST_CALL_SURVEY_DIM_1 Table POST_CALL_SURVEY_DIM_2 Table POST_CALL_SURVEY_DIM_3 Table POST_CALL_SURVEY_DIM_4 Table POST_CALL_SURVEY_DIM_5 Table POST_CALL_SURVEY_DIM_6 Table RECORD_FIELD_GROUP_1 Table RECORD_FIELD_GROUP_2 Table RECORD_STATUS Table RECORD_TYPE Table REQUESTED_SKILL Table REQUESTED_SKILL_COMBINATION Table RESOURCE_ Table RESOURCE_ANNEX Table RESOURCE_GROUP_COMBINATION Table RESOURCE_STATE Table RESOURCE_STATE_REASON Table ROUTING_TARGET Table SDR_ACTIVITIES_FACT Table SDR_ACTIVITY Table SDR_APPLICATION Table SDR_BOTS_FACT Table SDR_CALL_DISPOSITION Table SDR_CALL_TYPE Table SDR_CUST_ATRIBUTES Table SDR_CUST_ATRIBUTES_FACT Table SDR_ENTRY_POINT Table SDR_EXIT_POINT Table SDR_EXT_HTTP_REST Table SDR_EXT_REQUEST Table SDR_EXT_REQUEST_FACT Table SDR_EXT_REQUEST_OUTCOME Table SDR_EXT_SERVICE_OUTCOME Table SDR_GEO_LOCATION Table SDR_INPUT Table SDR_INPUT_OUTCOME Table SDR_LANGUAGE Table SDR_MESSAGE Table SDR_MILESTONE Table SDR_SESSION_FACT Table SDR_SURVEY_ANSWERS Table SDR_SURVEY_FACT Table SDR_SURVEY_I1 Table SDR_SURVEY_I2 Table SDR_SURVEY_QUESTIONS Table SDR_SURVEY_QUESTIONS_I1 Table SDR_SURVEY_QUESTIONS_I2 Table SDR_SURVEY_QUESTIONS_S1 Table SDR_SURVEY_QUESTIONS_S2 Table SDR_SURVEY_S1 Table SDR_SURVEY_S2 Table SDR_SURVEY_SCORES Table SDR_SURVEY_STATUS Table SDR_SURVEY_TRANSCRIPT_FACT Table SDR_USER_INPUT Table SDR_USER_INPUTS_FACT Table SDR_USER_MILESTONE_FACT Table SM_MEDIA_NEUTRAL_STATE_FACT Table SM_RES_SESSION_FACT Table SM_RES_STATE_FACT Table SM_RES_STATE_REASON_FACT Table STRATEGY Table TECHNICAL_DESCRIPTOR Table TIME_ZONE Table USER_DATA_CUST_DIM_1 Table USER_DATA_GEN_DIM_1 Table USER_DATA_GEN_DIM_2 Table WORKBIN Task Age Dashboard Task routing Technical descriptor combinations Technical descriptors Third-party work items TTS ports User Guide Using this document View ADMIN_AUDIT_LOG View ADMIN_ETL_JOB_HISTORY View ADMIN_ETL_JOB_STATUS View ADMIN_ETL_STEP_HISTORY View ADMIN_EXTRACT_HISTORY View CALLING_LIST View CALLING_LIST_TO_CAMP_FACT View CAMPAIGN View CTL_ETL_HWM View GROUP_ View GROUP_TO_CAMPAIGN_FACT View PLACE View PLACE_GROUP_FACT View RESOURCE_GROUP_FACT View RESOURCE_SKILL_FACT View SKILL View TENANT Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workspace

None (381) · Contact Center Dashboard (2) · Resource Performance Dashboard (2) · ETL Audit Dashboard (2) · Task Age Dashboard (2) · CX Contact Basics (2) · Outbound Schedules Dashboard (2) · Customer Segment Service Level Dashboard (2) · WFO (2) · Campaign Structure and Terminology (2) · Apply Phone Number Filters (2) · Queue Dashboard (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution IVR Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Populating Genesys Info Mart data SIP voicemail Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

None (446)

None (28) · Billing Data Service (45) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Recording, Quality Management, and Speech Analytics (2) · Outbound (CX Contact) (10) · QnA Service (2) · Reporting (352)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (438) · CX Contact (4) · Reporting, Reporting GCXI (4)

None (446)

None (446)