Drilldown: Article

None (11) · No (401) · Yes (25)

Draft:PEC-AS (82) · Draft:WID (68) · PEC-AS (57) · WID (50) · Draft:PEC-Developer (29) · PEC-Developer (21) · PrivateEdition (11) · PEC-DC (10) · Draft:PEC-Dev (10) · Draft:Mixed (10) · Mixed (8) · Draft:SF (7) · Draft:HCA (6) · Draft:PEC-Admin (5) · STRMS (4) · UseCases (4) · WebRTC (4) · ContentAdmin (4) · Draft:PrivateEdition (4)

Other values: ; ATC AUTH DES Developer Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:DES Draft:Developer Draft:GPWFM Draft:GVP Draft:PE-GPR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS Draft:System Draft:WFM GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes System User:Jose.druker@genesys.com User:Marudhu.pandian@genesys.com VM

None (151) · GenesysCloud (38) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (216) · GenesysEngage-onpremises (26) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

No · None · Yes · Other

None (216) · Administrator (139) · Administrator, Developer (7) · Administrator, Supervisor (1) · Developer (72) · Supervisor (2)

Localize widgets and services (5) · WindowManager (5) · WebChat (5) · Toaster (5) · Overlay (5) · Console (5) · WebChatService (5) · Engage (5) · SideBar (5) · Customize appearance (4) · Supported browsers (4) · ChannelSelector (4) · Common (4) · Cookies (4) · App (4) · CallUs (4) · Genesys Widgets extensions (4) · Widgets Bus API overview (4) · Accessibility (4) · Interdependencies (4)

Other values:

None (62) · Localize widgets and services (5) · WebChat (5) · Common (4) · Console (4) · Cookies (4) · Customize appearance (4) · Engage (4) · SideBar (4) · Overlay (4) · CallUs (4) · Supported browsers (4) · Toaster (4) · WebChatService (4) · Widgets Bus API overview (4) · WindowManager (4) · ChannelSelector (4) · Genesys Widgets extensions (4) · Accessibility (4) · App (4)

Other values: ; (New) Task summary: contact center setup Access Groups Activity History Agent and contact center statistics Agent Annex Agent desktop settings overview Agent Details Activity Report Agent groups Agent namespace Agent settings overview Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Blob Storage Building staffing for multiple activities Bulk Import Business attributes Calendar Callback Callback Widget CallbackService Caller ID Capacity rules Case and toast data Chains Channel options Chat Bots Chat channel options Click-to-Dial Co-browse___ Collaboration Configuration Configuration namespace Configure a multi-channel contact center Configure Agent UI Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure F5 SIP-ALG Configure global login Configure inactivity timeout options Configure voice ringtones Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure widgets and services Configuring SSO Console___ Contacts Corinne's callback diagram-2/20 Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create custom agent states Create multi-channel agents Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy the URS Strategy Subroutines Deploy Webphone Deploying Widgets Designer Designer on AKS Desktop Views options Developing with the Service Client API Digital Digital Channels Dispositions DNs Email addresses and mailboxes Email channel options Email namespace Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform Engage Widget Engage___ Export agent accounts F5 BIG-IP for OpenShift Facebook channel options Feature support General Architecture Generating a Visual Diff Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Genesys Softphone Genesys Widgets deployment guide Genesys Widgets overview Getting started Global favorites Gplus Adapter for Salesforce Lightning (v9) Gplus Salesforce options GVP How to handle a workitem How Widgets works Image size tests-3/20 Import agents Inbound Install Container Ingress Service (CIS) Integrating Gplus Adapter Interaction channels Interaction history advanced search Interaction namespace Logs Manage agents Manage business attributes by transaction Manage field codes Manage group memberships Manage PII Manage SMS Keywords Manage standard responses Manage Team Communicator options Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service My Channels options Offers___ Omnichannel Desktop Outbound channel options Overlay___ Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Platform administration Prepare for Gmail integration Provision an API key for GES Provision Event Stream Public and private keys Public Repository Links Recording options Redis requirements for Voice services Reporting Rich Media Roles Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Scenario: Onboarding new agents Screen Pop Service Client API Service client options Settings and configuration overview Setup VXLAN tunnels to the OpenShift Cluster SideBar___ Single Sign-On Standard responses Statistics options StatsService StatsService___ Styling the Widgets Suite Level Requirements Summary of monitoring support Supervisor options System namespace Telemetry Integration Templates TLS Toaster___ Transactions Twitter channel options Types of tracked data Typography Upgrade, rollback, or uninstall Use Cases Use templates to configure agents Using Copy and Paste Format for Statistics View audit trail Virtual Queues Voice Bots Voice channel options Voice namespace Voicemail management Voicemail Management within Agent Setup WebChat Widget WebChatService___ WebRTC agents WFM Configuration Objects WFM Policy Objects Widgets videos WindowManager___ Workitem channel options Workitems Workspace Web Edition

None (424) · Journey (6) · sr (3) · WebChat (2) · WebChatService (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (27) · Admin (11) · Administrator (21) · Agent (2) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (26) · Designer (1) · DESPEGuide (2) · DevConsole (1) · Developer (16) · Developers (2) · GCAPI (28) · GCDeveloper (11) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GPWFMPEGuide (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · ManageCC (135) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (30) · SDK (54) · Small (1) · Source (2) · STRMSPEGuide (3) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (24) · WebRTCPEGuide (4) · WritersGuide (3)

None (320) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (5) · Platform Administration (10) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (437)

None (429) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)