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Article > UseCase : BO02 or CE16, CE18, CE19, CE27, CE29 or EE01, EE02, EE03, EE10-A, EE28

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Standalone:
None (1) · Yes (6)
productshort:
Draft:PEC-AD (1) · Draft:PEC-IWD (2) · Draft:PEC-WFM (1) · PEC-AD (1) · PEC-IWD (1) · PEC-WFM (1)
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How Agent Workspace works (2) · How Workforce Management works (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · Set up IWD (1)
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How Agent Workspace works (2) · How Workforce Management works (2) · Integrate IWD with WFM (2) · Set up IWD (1)
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Application:
None (1) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Designer, Platform Administration (2) · intelligent Workload Distribution (2)
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