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Article > Role : Administrator or Agent, Supervisor or Developer or Supervisor & UseCase : BO02 or SL09

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productshort:
Draft:PEC-IWD (2) · PEC-IWD (1)
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Integrate IWD with Genesys Workforce Management (WFM) (2) · Set up IWD (1)
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Integrate IWD with WFM (2) · Set up IWD (1)
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None (1) · Journey (2)
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Intelligent Workload Distribution (3)
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Administrator (3)
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None (1) · intelligent Workload Distribution (2)
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