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Article > Standalone: No & Product : Callback or Genesys Skills Management or Workforce Management or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (257) · PEC-WFM (229) · Draft:PEC-GSM (69) · Draft:PEC-Developer (45) · PEC-CAB (21) · Draft:PEC-CAB (21) · PEC-Developer (18) · Draft:GPR (16) · Draft:PEC-Dev (12) · PrivateEdition (11) · PEC-DC (10) · Draft:Mixed (10) · Mixed (8) · Draft:SF (7) · STRMS (6) · Draft:HCA (6) · Draft:PEC-Admin (5)
Other values:
Platform:
None (148) · GenesysCloud (5) · GenesysEngage-cloud (610) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (38) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)
ComingSoon:
None (98) · No (699) · Yes (6)
Role:
None (459) · Administrator (112) · Administrator, Developer (3) · Administrator, Supervisor (1) · Agent (58) · Developer (4) · Supervisor (166)
DisplayName:
None (50) · Getting started (9) · Logging in and out (6) · Trading (5) · Overview (5) · Interdependencies (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance (4) · Overlays (4) · Schedules (4) · Time-Off Bidding (4) · Forecasts (4) · What-If Window (4)
Other values:
TocName:
None (98) · Getting started (9) · Overview (6) · Logging in and out (6) · Trading (5) · Time-Off Bidding (4) · What-If Window (4) · Performance (4) · Performance Intra-Day View (4) · Performance Monitor View (4) · Forecasts (4) · Overlays (4)
Other values:
Dimension:
None (787) · CallbackClickToCall (6) · Journey Shaping (1) · Metrics (6) · sr (3)
Product: (Click arrow to add another value)
Manual:
Supervisor (282) · Administrator (102) · Agent (64) · WebAPIs (63) · SupervisorHelp (53) · Deployment (43) · Super (28) · AIUG (16) · Admin (15) · ETLRef (14) · PDNAM (11) · KBA (10) · CABPEGuide (8) · PDNAA (8) · PEGuide (8) · SCAPI (8) · Operations (7) · PDNAU (7) · SOO (5)
Other values:
Application:
None (497) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Callback (34) · Designer (6) · Reporting, Reporting GCXI (1) · Workforce Administration (34) · Workforce Management (226)
UseCase:
None (803)
PEPageType:
None (792) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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