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Article > Product : Agent Workspace or Genesys Predictive Routing or Gplus Adapter for Siebel CRM or Intelligent Workload Distribution or Outbound (CX Contact)

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Standalone:
None (74) · No (374) · Yes (22)
productshort:
Draft:GASL (10) · Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-IWD (43) · Draft:PEC-OU (89) · GASL (10) · PE-GPR (65) · PEC-AD (36) · PEC-IWD (40) · PEC-OU (71)
Platform:
None (111) · GenesysCloud (4) · GenesysEngage-cloud (308) · GenesysEngage-onpremises (42) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · PureEngage (1)
ComingSoon:
None (103) · No (365) · Yes (2)
Role:
None (307) · Administrator (85) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (2)
DisplayName:
None (31) · Architecture (7) · High availability and disaster recovery (6) · Before you begin (6) · Routing Scenarios Using GPR (4) · The Settings menu (4) · Configure IWD (4) · New in this Release (4) · View KPI outcome (4) · View model accuracy (4) · Create and update users and roles (4) · After Call Work Timer (4) · Agent Assist tab (4) · What you can monitor (4)
Other values:
TocName:
None (88) · Upgrade, rollback, or uninstall (6) · View model accuracy (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Create and update users and roles (4) · The Settings menu (4) · Getting started (4) · New in this Release (4) · View KPI outcome (4)
Other values:
Dimension:
None (445) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6) · OSHelp (1)
Product: (Click arrow to add another value)
Manual:
None (17) · Administrator (53) · Agent (65) · CXContact (118) · CXCPEGuide (21) · Deployment (49) · Developers (4) · Help (86) · IWDDMPEGuide (20) · IWDPEGuide (22) · Supervisor (2) · WWEPEGuide (13)
Application:
None (393) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · CX Contact (66) · GPR Core Platform (2) · intelligent Workload Distribution (2) · Outbound,Outbound Administration (1)
UseCase:
None (461) · BO02 (3) · BO02, BO03 (2) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (438) · 55cef4ff-9306-4313-8fd8-377282a38478 (8) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)

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