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Article > Product : Agent Workspace or Billing Data Service or Genesys Predictive Routing or Genesys Skills Management or Reporting or Widgets

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Standalone:
None (475) · No (938) · Yes (668)
productshort:
Draft:BDS (57) · Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-GSM (221) · Draft:PEC-REP (910) · Draft:WID (214) · PE-GPR (65) · PEC-AD (36) · PEC-REP (418) · WID (54)
Platform:
None (895) · GenesysCloud (32) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1090) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (47) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2) · PureEngage (10)
ComingSoon:
None (1354) · No (726) · Yes (1)
Role:
None (1634) · Administrator (21) · Administrator, Agent, Supervisor (6) · Administrator, Developer (9) · Administrator, Reviewer (2) · Administrator, Supervisor (230) · Agent (2) · Agent, Supervisor (56) · Developer (65) · Staff (8) · Supervisor (48)
DisplayName:
None (67) · Localization (29) · Configuration (28) · API Events (27) · API Commands (27) · Architecture (11) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Callback reports (7) · Agent Details Activity Report (7) · Outbound Contact reports (7) · High availability and disaster recovery (7) · Console (6) · Engage (6) · CallUs (6) · WebChatService (6) · ChannelSelector (6)
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TocName:
None (856) · Localization (29) · Configuration (28) · API Commands (27) · API Events (27) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Outbound Contact reports (7) · Callback reports (7) · Agent Details Activity Report (7)
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Dimension:
None (2045) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · RealTime (14) · WebChat (2) · WebChatService (2)
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Manual:
PDMLibraryGIM (338) · RPRT (271) · PDMCXGIM (170) · SDK (129) · PDNAA (121) · CX Insights (110) · Help (86) · Developers (70) · Agent (59) · User (57) · None (54) · RT (53) · GCXIPRGLibrary (47) · GIMPEGuide (42) · GCXIMCPRG (40) · Admin (40) · GCXIPEGuide (36) · Deployment (35) · GCAPI (30) · PulsePEGuide (27)
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Application:
None (1790) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · GPR Core Platform (2) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205)
UseCase:
None (2079) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (2023) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (8) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (13) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (10) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (9)

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