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Article > Product : Agent Workspace or Billing Data Service or Genesys Predictive Routing or Genesys Skills Management or Intelligent Workload Distribution or Internal Content Administration

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Standalone:
None (277) · No (485) · Yes (31)
productshort:
ContentAdmin (33) · Draft:BDS (57) · Draft:ContentAdmin (192) · Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-GSM (221) · Draft:PEC-IWD (43) · PE-GPR (65) · PEC-AD (36) · PEC-IWD (40)
Platform:
None (278) · GenesysCloud (4) · GenesysEngage-cloud (377) · GenesysEngage-cloud, PureConnect (1) · GenesysEngage-cloud, PureConnect, GenesysCloud (50) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (47) · GenesysEngage_cloud (2) · PureConnect (3) · PureConnect, GenesysCloud, GenesysEngage-cloud (20) · PureEngage (10)
ComingSoon:
None (325) · No (448) · Yes (20)
Role:
None (691) · Administrator (24) · Administrator, Agent, Supervisor (5) · Administrator, Developer (2) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (3)
DisplayName:
None (45) · Architecture (6) · High availability and disaster recovery (5) · Before you begin (5) · View KPI outcome (4) · Prerequisites (4) · Agent Assist tab (4) · View model accuracy (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · Configure IWD (4) · The Settings menu (4) · Create and update users and roles (4)
Other values:
TocName:
None (148) · Upgrade, rollback, or uninstall (5) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · The Settings menu (4) · What you can monitor (4) · Prerequisites (4) · View KPI outcome (4) · View model accuracy (4)
Other values:
Dimension:
None (768) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6) · WebActions (1)
Product: (Click arrow to add another value)
Manual:
None (18) · ADInst (5) · Admin (16) · Administrator (39) · Agent (62) · AIUG (26) · AzInst (5) · ContentAreaDashboard (10) · Dashboard (2) · Deployment (35) · Developers (4) · GenesysEngageCloudRN (2) · Help (86) · IWDDMPEGuide (20) · IWDPEGuide (22) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · PEGuide (12) · SiteDashboard (28) · Small (13) · SOO (10) · Supervisor (2) · Test (69) · TPOSR (2) · UEA (5) · User (57) · WritersGuide (71) · WWEPEGuide (13)
Application:
None (778) · Agent Desktop (1) · Agent Setup (1) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Designer (1) · GPR Core Platform (2) · intelligent Workload Distribution (2) · WEM (1) · Workforce Management (1)
UseCase:
None (785) · BO02 (3) · BO02, BO03 (2) · CE01, CE19 (1) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (757) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (7) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)

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