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Article > Platform
:
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
GenesysEngage-onpremises
or
PureEngage
& Product
:
Agent Setup
or
Billing Data Service
or
Developer
or
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Agent and Agent Group Annex (2) ·
Agent Statistics (1) ·
Billing Data Server User's Guide (1) ·
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Enabled / concurrent seats detailed report (1) ·
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Agent Annex (2) ·
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How BDS works (1) ·
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Metrics (1) ·
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What's New in the Billing Data Server User's Guide (1)
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D
D cont.
D cont.
- Draft:PEC-REP/Current/GIMPEGuide/GDPR
- Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS
- Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA