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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Product : Reporting or Widgets or None & Manual : Administrator or CX Insights

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Draft:PEC-Dev (3) · Draft:PEC-REP (114) · Draft:SF (7) · Draft:WFM (3) · PEC-REP (3)
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Genesys CX Insights User Management (2) · Agent Group Membership Details Report (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Report scheduling (2) · Genesys CX Insights Support for GDPR (2) · Agent Details Activity Report (2)
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Report scheduling (2) · Agent Group Membership Details Report (2) · Support for GDPR (2) · Agent Login-Logout Details Report (2) · Agent State Details Report (2) · Genesys CX Insights User Management (2) · Agent Details Activity Report (2)
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