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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Manual : Admin or Deployment or Help or RPRT

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None (55) · Agent Details Activity Report (5) · Agent State Details report (5) · Agent Login-Logout Details report (5) · Agent Group Membership Details report (5) · Create and update users and roles (4) · Monitor predictor feature coverage (4) · Outbound Contact reports (4) · Callback reports (4) · Bot Analytical Dashboard (4) · The Settings menu (4) · Final Disposition Dashboard (4) · View KPI outcome (4) · View model accuracy (4) · What you can monitor (4)
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