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Article > Dimension: None & Manual : Administrator or Agent or ManageCC or PEGuide or User & UseCase : CE31, CE41, EE31 or ce18, ce31 or None

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Standalone:
None (153) · No (848) · Yes (11)
productshort:
Draft:PEC-ROU (87) · Draft:PEC-AS (83) · Draft:PEC-WFM (61) · Draft:BDS (57) · PEC-AS (55) · PEC-WFM (54) · Draft:PEC-REC (50) · PEC-REC (50) · Draft:PrivateEdition (48) · PrivateEdition (36) · GDE (30) · PEC-AD (27) · Draft:PEC-AD (27) · Draft:PEC-GPA (20) · PEC-GPA (19) · Draft:PEC-IVR (19) · Draft:PEC-IWD (18) · Draft:ContentAdmin (16)
Other values:
Platform:
None (293) · GenesysCloud (10) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (644) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (8) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage_cloud (2) · Private Edition (2) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon:
None (248) · No (759) · Yes (4)
Role:
None (527) · Administrator (352) · Administrator, Developer (6) · Adminstrator (2) · Agent (71) · Agent, Supervisor (52) · Developer (2)
DisplayName:
None (53) · Getting started (9) · Standard Responses (6) · Activity History (5) · Click-to-Dial (5) · Overview (4) · WFM Primers (4) · New in this Release (4) · Gplus Adapter for Salesforce (v9) (4) · How to manage inbound calls (4)
Other values:
TocName:
None (167) · Getting Started (9) · Activity History (7) · Click-to-Dial (5) · Gplus Adapter for Salesforce (v9) (4) · Screen pops (4) · New in this Release (4) · Standard responses (4) · Workitems (4) · WFM Primers (4)
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Dimension: (Click arrow to add another value)
Product:
None (34) · Agent Desktop (1) · Agent Setup (138) · Agent Workspace (53) · Billing Data Service (57) · Callback (30) · Developer (12) · Digital Channels (21) · eServices Manager (28) · Genesys Agent Assist (2) · Genesys Dialog Engine (45) · Genesys Messaging Aggregation (5) · Genesys Multicloud CX Private Edition (76) · Genesys Recording, Quality Management, and Speech Analytics (100) · Genesys Softphone (13) · Gplus Adapter for Microsoft Dynamics 365 (25) · Gplus Adapter for Salesforce (39) · Gplus Adapter for ServiceNow (13) · Gplus Adapter for Siebel CRM (6) · Intelligent Workload Distribution (32) · Internal Content Administration (15) · IVR Administration (27) · Outbound (CX Contact) (14) · Platform Administration (8) · QnA Service (4) · Reporting (9) · Routing and Designer (87) · Solutions (1) · Voicemail (1) · Workforce Management (115)
Manual: (Click arrow to add another value)
Application:
None (638) · Agent Setup (84) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (8) · Callback (28) · Designer (2) · IVR Administration (14) · Platform Administration (42) · Platform Administration, Agent Setup, Designer (1) · Recording (94) · Reporting Administration GCXI (2) · Workforce Administration (32) · Workforce Management (58)
UseCase: (Click arrow to add another value)
PEPageType:
None (994) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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