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Article > Dimension: None & Manual : Administrator or Agent or CX Insights or ManageCC or PDNAA or User

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Standalone:
None (280) · No (859) · Yes (8)
productshort:
Draft:PEC-GSM (121) · Draft:PEC-REP (115) · Draft:PEC-ROU (87) · Draft:PEC-AS (83) · Draft:PEC-WFM (61) · Draft:BDS (57) · PEC-AS (55) · PEC-WFM (54) · PEC-REC (50) · Draft:PEC-REC (50) · GDE (30) · Draft:PEC-AD (27) · PEC-AD (27) · Draft:PEC-GPA (20) · PEC-GPA (19) · Draft:PEC-IVR (19) · Draft:PEC-IWD (19)
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Platform:
None (203) · GenesysCloud (10) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (870) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (8) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage_cloud (2) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon:
None (464) · No (678) · Yes (4)
Role:
None (662) · Administrator (352) · Administrator, Developer (6) · Adminstrator (2) · Agent (71) · Agent, Supervisor (52) · Developer (2)
DisplayName:
None (49) · Getting started (9) · Standard Responses (6) · Click-to-Dial (5) · WFM Primers (5) · Activity History (5) · Overview (4) · How to manage inbound calls (4) · New in this release (4) · Gplus Adapter for Salesforce (v9) (4)
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TocName:
None (101) · Getting Started (9) · Activity History (7) · Click-to-Dial (5) · WFM Primers (5) · New in this release (4) · Screen pops (4) · Standard responses (4) · Gplus Adapter for Salesforce (v9) (4) · Workitems (4)
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Product:
None (25) · Agent Desktop (1) · Agent Setup (138) · Agent Workspace (53) · Billing Data Service (57) · Callback (30) · Developer (12) · Digital Channels (21) · eServices Manager (28) · Genesys Agent Assist (2) · Genesys Dialog Engine (45) · Genesys Messaging Aggregation (5) · Genesys Recording, Quality Management, and Speech Analytics (100) · Genesys Skills Management (121) · Genesys Softphone (13) · Gplus Adapter for Microsoft Dynamics 365 (25) · Gplus Adapter for Salesforce (39) · Gplus Adapter for ServiceNow (13) · Gplus Adapter for Siebel CRM (6) · Intelligent Workload Distribution (33) · Internal Content Administration (3) · IVR Administration (27) · Outbound (CX Contact) (14) · Platform Administration (8) · QnA Service (4) · Reporting (119) · Routing and Designer (87) · Solutions (1) · Voicemail (1) · Workforce Management (115)
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Application:
None (773) · Agent Setup (84) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (8) · Callback (28) · Designer (2) · IVR Administration (14) · Platform Administration (42) · Platform Administration, Agent Setup, Designer (1) · Recording (94) · Reporting Administration GCXI (2) · Workforce Administration (32) · Workforce Management (58)
UseCase:
None (1145) · BO02 (1)
PEPageType:
None (1146)

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