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About the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (1) · Agent accounts (1) · Agent Groups (1) · Agent Setup (1) · Agent Workspace settings (1) · Campaign Structure and Terminology (1) · Configure contacts for agents (1) · Contact Center Settings (1) · Create business attributes (1) · CRM Adapter (1) · Deploy the tracking snippet (1) · Deprecation-AllNotices (2) · Deprecation-Deprecation of OS Family attribute (1) · Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission (1) · Deprecation-Deprecation: former customer journey tab (1) · Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions (1) · Deprecation-Deprecation: identify journey SDK method (1) · Deprecation-Deprecation: Journey customer service deprecation (1) · Deprecation-Deprecation: select filters on journey event metrics (1) · Deprecation-End of Life Announcement (1) · Deprecation-Journey Reporting Service (1) · Deprecation-Select mappable customer traits (1) · Deprecation-Smart Tags (1) · Deprecation-Voice Forward (1) · Deprecation-Webhooks (1) · Deprecation-Website visitor count API change (1) · Desktop Options (1) · Desktop Statistics (1) · Email Mailboxes (1) · Genesys Predictive Engagement Glossary (1) · Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (1) · Manage statistics for agents and resources (1) · Outbound Schedules Dashboard (1) · Popular tasks (1) · Prerequisites (1) · Templates (1) · Transactions (1) · Work with Agent Setup (1) · Working with Global Favorites (1)
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