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Article > productshort : Draft:PEC-REP or PEC-OU or PEC-REC & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, PureConnect, GenesysCloud & ComingSoon: None

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None (220) · Administrator (2) · Administrator, Supervisor (2) · Supervisor (2)
DisplayName:
Agent State Details Report (5) · Callback reports (5) · Agent Login-Logout Details Report (5) · Agent Group Membership Details Report (5) · Outbound Contact reports (5)
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TocName:
Agent State Details Report (5) · Callback reports (5) · Agent Login-Logout Details Report (5) · Agent Group Membership Details Report (5) · Outbound Contact reports (5)
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Outbound (CX Contact) (4) · Reporting (222)
Manual:
Admin (34) · Administrator (1) · CX Insights (108) · CXContact (4) · GCXI (21) · GIM (24) · GVP (2) · II (18) · PDMLibraryGIM (1) · RPRT (6) · RT (7)
Application:
None (220) · CX Contact (2) · IVR Administration (2) · Reporting, Reporting GCXI (2)
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None (226)
PEPageType:
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