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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & ComingSoon: None & Manual : CX Insights or CXContact

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Apply Phone Number Filters (2) · Agent State Details Report (2) · CX Contact Basics (2) · Agent Login-Logout Details Report (2) · Campaign Structure and Terminology (2) · Agent Group Membership Details Report (2) · Agent Details Activity Report (2) · Outbound Schedules Dashboard (2)
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