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Article > Platform
:
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
GenesysEngage-onpremises, PureConnect, GenesysCloud
or
PureConnect, GenesysCloud, GenesysEngage-cloud
& ComingSoon:
None
& Manual
:
AdminGuide
or
Agent
or
GCXI ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Showing below up to 32 results in range #1 to #32.
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A
D
- Draft:ATC/Current/AdminGuide/PureEngagePrereqs
- Draft:GAA/Current/Agent
- Draft:GAMD/Current/Agent/Answering incoming calls
- Draft:GAMD/Current/Agent/Changing your status
- Draft:GAMD/Current/Agent/Logging in
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentDtlsA
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentGrpMbrshpReportA
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentLginLgoutA
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentsReports
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentStateA
D cont.
- Draft:PEC-REP/Internal/GCXI/HRCXIBusResReports
- Draft:PEC-REP/Internal/GCXI/HRCXICallbackReports
- Draft:PEC-REP/Internal/GCXI/HRCXIChatReports
- Draft:PEC-REP/Internal/GCXI/HRCXICoBrwsReports
- Draft:PEC-REP/Internal/GCXI/HRCXIDashboards
- Draft:PEC-REP/Internal/GCXI/HRCXIDetail
- Draft:PEC-REP/Internal/GCXI/HRCXIEmail
- Draft:PEC-REP/Internal/GCXI/HRCXIIVRReports
- Draft:PEC-REP/Internal/GCXI/HRCXIOtbndReports
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveABTstng
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveDtl
D cont.
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveOprtnl
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveQStat
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveReports
- Draft:PEC-REP/Internal/GCXI/HRCXIQueuesReports
- Draft:PEC-REP/Internal/GCXI/HRCXITaskRoutingReports
- Draft:PEC-VM/Current/Agent/vm
- Draft:PEC-WFM/Internal/Agent/ExcTtls
- Draft:PEC-WFM/Internal/Agent/HwAGWrks
- Draft:PEC-WFM/Internal/Agent/LgInOut
- Draft:PEC-WFM/Internal/Agent/MltiStTrdg