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Article > ComingSoon: No & Product : Agent Setup or Intelligent Workload Distribution or Reporting or None

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Standalone:
None (14) · No (645) · Yes (23)
productshort:
Draft:PEC-REP (189) · PEC-REP (172) · Draft:PEC-AS (82) · PEC-AS (57) · Draft:PEC-IWD (24) · PEC-IWD (22) · PrivateEdition (11) · Draft:Mixed (10) · Draft:PEC-Dev (10) · PEC-DC (10) · PEC-Developer (9) · Mixed (8) · Draft:SF (7) · Draft:HCA (6) · Draft:PEC-Admin (5) · Draft:PrivateEdition (4) · WebRTC (4) · STRMS (4) · UseCases (4) · ContentAdmin (4)
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Platform:
None (202) · GenesysCloud (6) · GenesysEngage-Cloud (448) · GenesysEngage-onpremises (24) · GenesysEngage_cloud (2)
ComingSoon: (Click arrow to add another value)
Role:
None (239) · Administrator (164) · Administrator, Agent, Supervisor (2) · Administrator, Developer (6) · Administrator, Supervisor (227) · Supervisor (44)
DisplayName:
Logging (6) · Agent Details Activity Report (5) · Metrics (4) · Weekly Business Attribute Dashboard (4) · Agent Login-Logout Details Report (4) · Final Disposition Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Weekly Queue Summary Dashboard (4) · Agent State Details Report (4) · Interdependencies (4) · Agent Group Membership Details Report (4) · Bot Analytical Dashboard (4) · Bulk Import (3) · Upgrade, rollback, or uninstall RAA (3) · Routing (3) · Architecture (3) · Set up IWD (3) · Enabling monitoring in OpenShift Container Platform (3)
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TocName:
None (119) · Upgrade, rollback, or uninstall (6) · Agent Details Activity Report (5) · Bot Analytical Dashboard (4) · Final Disposition Dashboard (4) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Routing (3) · Bulk Import (3) · Set up IWD (3)
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Dimension:
None (657) · Journey (8) · RealTime (14) · sr (3)
Product: (Click arrow to add another value)
Manual:
RPRT (258) · ManageCC (135) · Administrator (53) · RT (44) · Deployment (26) · None (16) · GCXIPEGuide (15) · GIMPEGuide (14) · Admin (11) · WebAPIs (9) · PulsePEGuide (9) · IWDPEGuide (9) · SCAPI (8) · PEGuide (8) · IWDDMPEGuide (8) · Operations (7) · RAAPEGuide (6) · WebRTCPEGuide (4) · GVP (4)
Other values:
Application:
None (284) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (5) · intelligent Workload Distribution (2) · IVR Administration (4) · Platform Administration (10) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (202) · Workforce Management (2)
UseCase:
None (677) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (623) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (11) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (16) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (13)

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