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Article > Platform : GenesysEngage-cloud or PureConnect, GenesysCloud or None & ComingSoon: No & Manual : Administrator or Agent or Deployment

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Standalone:
None (14) · No (450) · Yes (6)
productshort:
Draft:PEC-WFM (56) · PEC-WFM (55) · Draft:HCA (28) · PEC-AD (24) · Draft:PEC-AD (24) · PEC-CAB (17) · Draft:PEC-CAB (17) · Draft:PEC-DC (16) · Draft:PEC-GPA (16) · PEC-GPA (15) · PEC-DC (14) · Draft:PEC-IWD (14) · Draft:PEC-ES (12) · PEC-ES (12) · PEC-IWD (11) · Draft:GAMD (11) · GAMD (10) · Draft:GASL (8) · GASL (8)
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Role:
None (169) · Administrator (177) · Administrator, Developer (2) · Adminstrator (2) · Agent (70) · Agent, Supervisor (48) · Developer (2)
DisplayName:
Getting started (8) · Click-to-Dial (5) · Activity History (5) · After Call Work Timer (4) · Gplus Adapter for Salesforce (v9) (4) · How to manage inbound calls (4) · Standard Responses (4) · New in this Release (4) · Migrating to Gplus Adapter (v9) (3) · Screen Pop (3) · Set up IWD (3) · Configuring SSO (3)
Other values:
TocName:
None (21) · Getting started (8) · Activity History (7) · Click-to-Dial (5) · Screen pops (4) · New in this Release (4) · Gplus Adapter for Salesforce (v9) (4) · Configuration (4) · Workitems (4) · Migrating to Gplus Adapter (v9) (3) · Screen Pop (3) · Configure Agent UI (3) · Configuring SSO (3) · Set up IWD (3)
Other values:
Dimension:
None (446) · CallbackClickToCall (6) · deploydigital (2) · Journey (4) · Metrics (6) · sr (6)
Product:
None (28) · Agent Workspace (48) · Callback (34) · Designer (4) · Digital Channels (33) · eServices Manager (24) · Genesys Agent Assist (1) · Genesys Dialog Engine (3) · Genesys Predictive Routing (4) · Genesys Recording, Quality Management, and Speech Analytics (8) · Genesys Softphone (10) · Gplus Adapter for Microsoft Dynamics 365 (20) · Gplus Adapter for Salesforce (31) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (16) · Gplus Adapter for WFM (2) · Health Check Agent (22) · Intelligent Workload Distribution (24) · IVR Administration (14) · nGAGEMENT (1) · Outbound (CX Contact) (7) · Platform Administration (7) · Reporting (6) · Routing and Designer (1) · Workforce Management (111)
Manual: (Click arrow to add another value)
Application:
None (269) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Callback (34) · Designer (8) · intelligent Workload Distribution (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Recording (8) · Reporting Administration GCXI (2) · Workforce Administration (38) · Workforce Management (58)
UseCase:
None (467) · BO02 (3)
PEPageType:
None (470)

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