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Article > Role 
:
Administrator, Agent, Supervisor or
None
& Application :
Agent Setup, Designer, Platform Administration or
Platform Administration or
Pulse Reporting, Reporting GCXI or
Recording or
Reporting, Reporting GCXI or
Workforce Administration, Workforce Management
:
Administrator, Agent, Supervisor or
None
& Application :
Agent Setup, Designer, Platform Administration or
Platform Administration or
Pulse Reporting, Reporting GCXI or
Recording or
Reporting, Reporting GCXI or
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