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Article > Dimension: None & Product : Agent Setup or Billing Data Service or Genesys Skills Management or Gplus Adapter for WFM or Reporting & Application : Agent Desktop or Agent Workspace or App Studio or None

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Standalone:
None (460) · No (365) · Yes (652)
productshort:
Draft:BDS (57) · Draft:GAWFM (76) · Draft:PEC-AS (75) · Draft:PEC-GSM (221) · Draft:PEC-REP (766) · PEC-AS (5) · PEC-REP (277)
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None (900) · GenesysEngage-cloud (523) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (44) · PureEngage (9)
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Role:
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DisplayName:
None (56) · Architecture (12) · High availability and disaster recovery (8) · Logging (6) · Agent State Details Report (5) · Agent Group Membership Details Report (5) · Agent folder (5) · Callback reports (5) · Installation and Windows permissions (5) · Agent Login-Logout Details Report (5) · Metrics (5) · Agent metrics (5) · Outbound Contact reports (5)
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None (1417) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (12) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (11) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (5) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)

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