View table: ThirdPartyItem

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Table structure:

  • Id - String
  • Name - String
  • Link - String
  • Version - String
  • OpenShiftName - String
  • OpenShiftURL - Wikitext
  • GKEName - String
  • GKEURL - Wikitext
  • Purpose - Wikitext
  • ConfigurationMode - Wikitext
  • Common - String
  • Shared - String
  • Mandatory - String
  • UsedBy - String
  • PEVersion - String
  • Discontinued - String

This table has 19 rows altogether.

Page Id Name Link Version OpenShiftName OpenShiftURL GKEName GKEURL Purpose ConfigurationMode Common Shared Mandatory UsedBy PEVersion Discontinued
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 0ce020f7-57d0-430e-bd82-27bef7d7834c HTTPS certificates - Let's Encrypt Let's Encrypt https://letsencrypt.org/ Use with cert-manager to provide free rotating TLS certificates for NGINX Ingress Controller. Note: Let's Encrypt is a suite-wide requirement if you choose an Ingress Controller that needs it. Yes Yes No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 0d238336-2626-4954-8be3-2f1e16fdd0ce Elasticsearch 7.x Elasticsearch (ECK) Operator https://operatorhub.io/operator/elastic-cloud-eck OpenSearch Helm chart https://github.com/opensearch-project/opensearch-devops Used for text searching and indexing. Deployed per service that needs Elasticsearch during runtime. Yes Yes Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 17ed8d61-7149-43bb-8f0e-199f7d206ec8 HTTPS certificates - cert-manager cert-manager Helm chart https://cert-manager.io/docs/installation/helm/ Use with Let's Encrypt to provide free rotating TLS certificates for NGINX Ingress Controller. Yes Yes Optional No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 1a407778-58fe-4acd-8ca7-5af8eac31283 PostgreSQL 11.x Relational database. Yes Optional Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 2936260e-26af-4170-a54f-30ce99564b4b Consul 1.8 Consul Helm chart Service discovery, service mesh, and key/value store. No Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 29577a1d-7351-4c78-8369-62f84d696d05 MS SQL Server 2016 or later Cloud SQL for SQL Server https://cloud.google.com/sql/docs/features#sqlserver Relational database. Required only for GVP. Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 2afd763e-337c-47eb-8428-3bafcc89dbca Consul 1.9.5 - 1.9.x Consul Helm chart Service discovery, service mesh, and key/value store. Yes Yes Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 2f69518e-33af-4c0f-adcc-a98e5427e5e0 Kafka 2.x Banzai Cloud Kafka Operator https://operatorhub.io/operator/banzaicloud-kafka-operator Confluent Helm Charts https://github.com/confluentinc/cp-helm-charts Message bus. Yes Yes Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 3aee73ed-68e0-4c70-8693-2421c68b86cd Redis 6.x Redis Enterprise Operator https://operatorhub.io/operator/redis-enterprise Redis Helm chart Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode. Yes No Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 3e732261-b78e-4921-b6a6-08ee0a322ca1 A container image registry and Helm chart repository Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. You can use any Docker OCI compliant registry. Yes Yes Yes
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 45f198e3-934c-4b6f-848a-393bd81773fe Keda 2.0 KEDA Operator https://operatorhub.io/operator/keda Keda Helm chart https://github.com/kedacore/charts/tree/master/keda Custom metrics for scaling. Use of Keda or HPA is configurable through Helm charts. Yes Yes No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 9196f7d6-6782-467f-a664-627a2c293000 Command Line Interface OpenShift CLI (oc) https://cloud.redhat.com/products/container-platform gcloud CLI https://cloud.google.com/kubernetes-engine The command line interface tools to log in and work with the Kubernetes clusters. Yes No No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices 9ae24d71-5263-4a2e-8d1b-f65660f1cdc0 Object storage Persistent or shared data storage, such as Amazon S3, Azure Blob Storage, or Google Cloud Storage. Yes No No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices b3fefe0d-5c3b-432d-b937-c05abfd6001d PostgreSQL 12 12 Relational database (Genesys Customer Experience Insights meta requires this version) No No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices b490bd11-5164-4a5a-87d1-66a742c3d4af Fluent Bit 1.8 Sidecar to collect data like metrics and logs from services. No No No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices bc90a902-fc45-4546-b05b-bba8f567dba2 Ingress controller Ingress Operator https://docs.openshift.com/container-platform/4.8/networking/ingress-operator.html NGINX Ingress Controller https://github.com/kubernetes/ingress-nginx/releases/tag/controller-v1.0.0 HTTPS ingress controller. Yes No Yes No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices cc3b4e10-5020-44dd-ac17-70da284645a8 MicroStrategy Genesys Customer Experience Insights provides this software but requires replacement of MicroStrategy 3rd party keys. No No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices f006784a-0bf7-42b7-9838-033f4acb61fe An SMTP relay Facilitates email communications in an environment where GCXI reports or voicemails are sent as emails to contact center personnel. Genesys recommends PostFix, but you can use any SMTP relay that supports standard mail libraries. Yes No No
Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices f1d380bf-42b1-4b67-9d27-d574bad90c86 Load balancer Google regional external network VPC ingress.

For NGINX Ingress Controller, a single regional Google external network LB with a static IP and wildcard DNS entry will pass HTTPS traffic to NGINX Ingress Controller which will terminate SSL traffic and will be setup as part of the platform setup.

Yes No Yes No