View table: SMART_Benchmark_MasterList

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Table structure:

  • BenchmarkBenefitID - String
  • BenchmarkBenefit_Short - Wikitext
  • Category - String
  • Disclaimer - String
  • CanonicalBenefitImage - File
  • CanonicalBenefitImageURL - String

This table has 58 rows altogether.

Page BenchmarkBenefitID BenchmarkBenefit Short Category Disclaimer CanonicalBenefitImage CanonicalBenefitImageURL
Draft:UseCases/Internal/Admin/Benefits CX01 Improved First Contact Resolution No
AgentLanding.png
 https://all.docs.genesys.com/images-supersite/3/3d/AgentLanding.png
Draft:UseCases/Internal/Admin/Benefits CX02 Improved Customer Experience No
Improved-Customer-Experience-star.png
 https://all.docs.genesys.com/images-supersite/d/d4/Improved-Customer-Experience-star.png
Draft:UseCases/Internal/Admin/Benefits CX03 Improved Net Promoter Score No
Net_Promotor_Score.png
 https://all.docs.genesys.com/images-supersite/3/32/Net_Promotor_Score.png
Draft:UseCases/Internal/Admin/Benefits EF01 Reduced Handle Time No
Reduced-Handle-Time-time.png
 https://all.docs.genesys.com/images-supersite/6/62/Reduced-Handle-Time-time.png
Draft:UseCases/Internal/Admin/Benefits EF03 Reduced Interaction Transfers No
Reduced-Interaction-Transfers-target.png
 https://all.docs.genesys.com/images-supersite/f/f6/Reduced-Interaction-Transfers-target.png
Draft:UseCases/Internal/Admin/Benefits EF04 Reduced Volume of Interactions No
Reduced-Volume-of-Interactions-graph line decrease.png
 https://all.docs.genesys.com/images-supersite/b/b9/Reduced-Volume-of-Interactions-graph_line_decrease.png
Draft:UseCases/Internal/Admin/Benefits EF05 Reduced Interaction Abandonment No
Reduced-Interaction-Abandonment-checkmark.png
 https://all.docs.genesys.com/images-supersite/2/26/Reduced-Interaction-Abandonment-checkmark.png
Draft:UseCases/Internal/Admin/Benefits EF06 Increased Contact Rate No
Improved-Right-Party-Contacts-chat female.png
 https://all.docs.genesys.com/images-supersite/1/16/Improved-Right-Party-Contacts-chat_female.png
Draft:UseCases/Internal/Admin/Benefits EF07 Increased Response Rates Yes
Increased-Response-Rates-agile.png
 https://all.docs.genesys.com/images-supersite/0/09/Increased-Response-Rates-agile.png
Draft:UseCases/Internal/Admin/Benefits EF08 Reduced IT Operational Costs No
Reduced-IT-Operational-Costsdev.png
 https://all.docs.genesys.com/images-supersite/d/d0/Reduced-IT-Operational-Costsdev.png
Draft:UseCases/Internal/Admin/Benefits EF09 Reduced Deployment Costs No
Reduced-Deployment-Costs-process.png
 https://all.docs.genesys.com/images-supersite/e/e8/Reduced-Deployment-Costs-process.png
Draft:UseCases/Internal/Admin/Benefits EF10 Reduced Administration Costs No
Reduced-Administration-Costs-process person.png
 https://all.docs.genesys.com/images-supersite/e/ec/Reduced-Administration-Costs-process_person.png
Draft:UseCases/Internal/Admin/Benefits EF11 Reduced Penalties and Fines No
Reduced-Penalties-and-Fees-profit costs down.png
 https://all.docs.genesys.com/images-supersite/a/a5/Reduced-Penalties-and-Fees-profit_costs_down.png
Draft:UseCases/Internal/Admin/Benefits EF12 Reduced Employee Attrition No
Improved-Employee-Attrition-Rates-people 3.png
 https://all.docs.genesys.com/images-supersite/d/dd/Improved-Employee-Attrition-Rates-people_3.png
Draft:UseCases/Internal/Admin/Benefits EF13 Reduced Overtime Costs No
Reduced-Overtime-Costs-time management.png
 https://all.docs.genesys.com/images-supersite/8/8d/Reduced-Overtime-Costs-time_management.png
Draft:UseCases/Internal/Admin/Benefits EF14 Improved Agent Competency No
EF14.png
 https://all.docs.genesys.com/images-supersite/a/af/EF14.png
Draft:UseCases/Internal/Admin/Benefits EF15 Improved Employee Satisfaction Yes
Improved-Employee-Attrition-Rates-people 3.png
 https://all.docs.genesys.com/images-supersite/d/dd/Improved-Employee-Attrition-Rates-people_3.png
Draft:UseCases/Internal/Admin/Benefits EF16 Improved Insights and Visibility No
EF16.png
 https://all.docs.genesys.com/images-supersite/d/dc/EF16.png
Draft:UseCases/Internal/Admin/Benefits EF17 Reduced Transfers No
EF17.png
 https://all.docs.genesys.com/images-supersite/f/f7/EF17.png
Draft:UseCases/Internal/Admin/Benefits EF18 Improved Employee Utilization No
Improved Employee Occupancy (1).png
 https://all.docs.genesys.com/images-supersite/f/f0/Improved_Employee_Occupancy_%281%29.png
Draft:UseCases/Internal/Admin/Benefits EF19 Improved Agent Adherence No
Improved Agent Adherence.png
 https://all.docs.genesys.com/images-supersite/2/24/Improved_Agent_Adherence.png
Draft:UseCases/Internal/Admin/Benefits EF20 Improved Management Activity No
Improved Supervisor Activity (12).png
 https://all.docs.genesys.com/images-supersite/8/8e/Improved_Supervisor_Activity_%2812%29.png
Draft:UseCases/Internal/Admin/Benefits EF21 Reduced Manual Reporting No
Reduced Manual Reporting (4).png
 https://all.docs.genesys.com/images-supersite/2/23/Reduced_Manual_Reporting_%284%29.png
Draft:UseCases/Internal/Admin/Benefits RV01 Increased Revenue No
Increased-Revenue-profit costs up.png
 https://all.docs.genesys.com/images-supersite/4/48/Increased-Revenue-profit_costs_up.png
Draft:UseCases/Internal/Admin/Benefits RV02 Reduced Customer Churn No
Reduced-Customer-Churn-Approve.png
 https://all.docs.genesys.com/images-supersite/6/6e/Reduced-Customer-Churn-Approve.png
Draft:UseCases/Internal/Admin/Benefits RV04 Increased Qualified Leads No
RV04.png
 https://all.docs.genesys.com/images-supersite/b/b8/RV04.png
Draft:UseCases/Internal/Admin/Benefits RV05 Improved Conversion Rates No
Book.png
 https://all.docs.genesys.com/images-supersite/f/f3/Book.png
Draft:UseCases/Internal/Admin/Benefits RV06 Improved Containment Rate No
RV06.png
 https://all.docs.genesys.com/images-supersite/8/81/RV06.png
Draft:UseCases/Internal/Admin/Benefits SA03 Improved Employee Productivity No
SA03.png
 https://all.docs.genesys.com/images-supersite/e/e3/SA03.png
UseCases/Internal/Admin/Benefits CX01 Improved First Contact Resolution No
AgentLanding.png
 https://all.docs.genesys.com/images-supersite/3/3d/AgentLanding.png
UseCases/Internal/Admin/Benefits CX02 Improved Customer Experience No
Improved-Customer-Experience-star.png
 https://all.docs.genesys.com/images-supersite/d/d4/Improved-Customer-Experience-star.png
UseCases/Internal/Admin/Benefits CX03 Improved Net Promoter Score No
Net_Promotor_Score.png
 https://all.docs.genesys.com/images-supersite/3/32/Net_Promotor_Score.png
UseCases/Internal/Admin/Benefits EF01 Reduced Handle Time No
Reduced-Handle-Time-time.png
 https://all.docs.genesys.com/images-supersite/6/62/Reduced-Handle-Time-time.png
UseCases/Internal/Admin/Benefits EF03 Reduced Interaction Transfers No
Reduced-Interaction-Transfers-target.png
 https://all.docs.genesys.com/images-supersite/f/f6/Reduced-Interaction-Transfers-target.png
UseCases/Internal/Admin/Benefits EF04 Reduced Volume of Interactions No
Reduced-Volume-of-Interactions-graph line decrease.png
 https://all.docs.genesys.com/images-supersite/b/b9/Reduced-Volume-of-Interactions-graph_line_decrease.png
UseCases/Internal/Admin/Benefits EF05 Reduced Interaction Abandonment No
Reduced-Interaction-Abandonment-checkmark.png
 https://all.docs.genesys.com/images-supersite/2/26/Reduced-Interaction-Abandonment-checkmark.png
UseCases/Internal/Admin/Benefits EF06 Increased Contact Rate No
Improved-Right-Party-Contacts-chat female.png
 https://all.docs.genesys.com/images-supersite/1/16/Improved-Right-Party-Contacts-chat_female.png
UseCases/Internal/Admin/Benefits EF07 Increased Response Rates Yes
Increased-Response-Rates-agile.png
 https://all.docs.genesys.com/images-supersite/0/09/Increased-Response-Rates-agile.png
UseCases/Internal/Admin/Benefits EF08 Reduced IT Operational Costs No
Reduced-IT-Operational-Costsdev.png
 https://all.docs.genesys.com/images-supersite/d/d0/Reduced-IT-Operational-Costsdev.png
UseCases/Internal/Admin/Benefits EF09 Reduced Deployment Costs No
Reduced-Deployment-Costs-process.png
 https://all.docs.genesys.com/images-supersite/e/e8/Reduced-Deployment-Costs-process.png
UseCases/Internal/Admin/Benefits EF10 Reduced Administration Costs No
Reduced-Administration-Costs-process person.png
 https://all.docs.genesys.com/images-supersite/e/ec/Reduced-Administration-Costs-process_person.png
UseCases/Internal/Admin/Benefits EF11 Reduced Penalties and Fines No
Reduced-Penalties-and-Fees-profit costs down.png
 https://all.docs.genesys.com/images-supersite/a/a5/Reduced-Penalties-and-Fees-profit_costs_down.png
UseCases/Internal/Admin/Benefits EF12 Reduced Employee Attrition No
Improved-Employee-Attrition-Rates-people 3.png
 https://all.docs.genesys.com/images-supersite/d/dd/Improved-Employee-Attrition-Rates-people_3.png
UseCases/Internal/Admin/Benefits EF13 Reduced Overtime Costs No
Reduced-Overtime-Costs-time management.png
 https://all.docs.genesys.com/images-supersite/8/8d/Reduced-Overtime-Costs-time_management.png
UseCases/Internal/Admin/Benefits EF14 Improved Agent Competency No
EF14.png
 https://all.docs.genesys.com/images-supersite/a/af/EF14.png
UseCases/Internal/Admin/Benefits EF15 Improved Employee Satisfaction Yes
Improved-Employee-Attrition-Rates-people 3.png
 https://all.docs.genesys.com/images-supersite/d/dd/Improved-Employee-Attrition-Rates-people_3.png
UseCases/Internal/Admin/Benefits EF16 Improved Insights and Visibility No
EF16.png
 https://all.docs.genesys.com/images-supersite/d/dc/EF16.png
UseCases/Internal/Admin/Benefits EF17 Reduced Transfers No
EF17.png
 https://all.docs.genesys.com/images-supersite/f/f7/EF17.png
UseCases/Internal/Admin/Benefits EF18 Improved Employee Utilization No
Improved Employee Occupancy (1).png
 https://all.docs.genesys.com/images-supersite/f/f0/Improved_Employee_Occupancy_%281%29.png
UseCases/Internal/Admin/Benefits EF19 Improved Agent Adherence No
Improved Agent Adherence.png
 https://all.docs.genesys.com/images-supersite/2/24/Improved_Agent_Adherence.png
UseCases/Internal/Admin/Benefits EF20 Improved Management Activity No
Improved Supervisor Activity (12).png
 https://all.docs.genesys.com/images-supersite/8/8e/Improved_Supervisor_Activity_%2812%29.png
UseCases/Internal/Admin/Benefits EF21 Reduced Manual Reporting No
Reduced Manual Reporting (4).png
 https://all.docs.genesys.com/images-supersite/2/23/Reduced_Manual_Reporting_%284%29.png
UseCases/Internal/Admin/Benefits RV01 Increased Revenue No
Increased-Revenue-profit costs up.png
 https://all.docs.genesys.com/images-supersite/4/48/Increased-Revenue-profit_costs_up.png
UseCases/Internal/Admin/Benefits RV02 Reduced Customer Churn No
Reduced-Customer-Churn-Approve.png
 https://all.docs.genesys.com/images-supersite/6/6e/Reduced-Customer-Churn-Approve.png
UseCases/Internal/Admin/Benefits RV04 Increased Qualified Leads No
RV04.png
 https://all.docs.genesys.com/images-supersite/b/b8/RV04.png
UseCases/Internal/Admin/Benefits RV05 Improved Conversion Rates No
Book.png
 https://all.docs.genesys.com/images-supersite/f/f3/Book.png
UseCases/Internal/Admin/Benefits RV06 Improved Containment Rate No
RV06.png
 https://all.docs.genesys.com/images-supersite/8/81/RV06.png
UseCases/Internal/Admin/Benefits SA03 Improved Employee Productivity No
SA03.png
 https://all.docs.genesys.com/images-supersite/e/e3/SA03.png
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