View table: RTR_Stats
Table structure:
- Report - List of Wikitext
- StatName - Wikitext
- StatDisplayName - Wikitext
- Definition - Wikitext
- Anchor - String
This table has 109 rows altogether.
| Page | Report | StatName | StatDisplayName | Definition | Anchor |
|---|---|---|---|---|---|
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | ACW | ACW | The current number of agents in the AfterCallWork status. Typically this status happens when an agent is no longer talking with the customer but still requires additional time to handle properly customer requests. | AGS_ACW |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Break | Break | The number of agents who are in Not Ready state with Reason Break. | AGS_Break |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Consult | Consult | The current number of agents in CallConsult status (participating in consultation calls). | AGS_Consult |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Dialing | Dialing | The current number of agents in CallDialing status (dialing calls). | AGS_Dialing |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Inbound | Inbound | The current number of agents in CallInbound status; that is, where the agent is conducting one or more inbound calls. | AGS_Inbound |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Internal | Internal | The current number of agents in CallInternal status; that is, where the agent is conducting one or more internal calls. | AGS_Internal |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | LoggedOut | Logged Out | The number of agents that are currently logged out from Genesys environment. | AGS_LoggedOut |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Lunch | Lunch | The number of agents who are in Not Ready state with Reason Lunch. | AGS_Lunch |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | NotReady | Not Ready | The number of agents who are currently logged in and who are currently in the NotReady state. Typically, it represents the total number of agents not available to handle incoming interactions. | AGS_NotReady |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Offline | Offline | The number of agents who are in Not Ready state with Reason different from Lunch and Break. | AGS_Offline |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | OnHold | On Hold | The current number of agents in CallOnHold status; that is, where the agent has one or more calls on hold. | AGS_OnHold |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Outbound | Outbound | The current number of agents in CallOutbound status; that is, where the agent is conducting one or more outbound calls. | AGS_Outbound |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | PercentInbound | % Inbound | The percentage of agents handling customer calls. | AGS_PercentInbound |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | PercentNotReady | % Not Ready | The percentage of agents in a not ready status. | AGS_PercentNotReady |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | PercentReady | % Ready | The percentage of agents ready to handle customers calls. | AGS_PercentReady |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Ready | Ready | The number of agents who are currently in the Ready state. Typically, it represents the total number of agents waiting for customer interactions or specific tasks. | AGS_Ready |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Group Status | Ringing | Ringing | The current number of agents in CallRinging status; that is, where one or more calls are waiting to be answered by an agent. | AGS_Ringing |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AbandonedRinging | Abandoned Ringing | The total number of calls abaondoned while Agent Workspace was ringing. | AGS_AbandonedRinging |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | ACWTime | ACW Time | The total time an agent's DN(s) completed being in AfterCallWork status during the reporting interval. This typically represents the time an agent spent doing follow-up work after calls. | AGS_ACWTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AgentOccupancy | Agent Occupancy | The percent of time an agent spends handling calls versus their total login time. | AGS_AgentOccupancy |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AHT | AHT | The average handling time represents the total time an agent spends handling inbound, outbound, internal, consultation, on hold and after call work tasks divided by the total number of inboud, outbound and internal calls. | AGS_AHT |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | Answered | Answered | The total number of incoming calls answered by the agent. | AGS_Answered |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | Answered(lastHr) | Answered (last Hr) | The total number of incoming calls answered by the agent in the last hour. | AGS_Answered(lastHr) |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AvgACWTime | Avg ACW Time | The average After-Call-Work time represents the total time an agent spends on ACW status divided by the total number of time this agent was on ACW. | AGS_AvgACWTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AvgHoldTime | Avg Hold Time | The average Hold time represents the total time an agent spends on Hold status divided by the total number of time this agent put customer on hold. | AGS_AvgHoldTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AvgInTime | Avg In Time | The average In time represents the total time an agent spends handling an incoming calls divided by the total number of time this agent was handling inbound calls. | AGS_AvgInTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AvgOutTime | Avg Out Time | The average Out time represents the total time an agent spends handling an outbound calls divided by the total number of time this agent was handling outbound calls. | AGS_AvgOutTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | AvgRingTime | Avg Ring Time | The average Ring time represents the total time an Agent Workspace was ringing divided by the total number of time this Agent Workspace was ringing. | AGS_AvgRingTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | BreakTime | Break Time | The total of time an agent was not available to handle incoming interactions because he was not Ready with Reason Break. | AGS_BreakTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | CallsDropped | Calls Dropped | The total number of calls forwarded from one Agent Workspace to another (RONA). | AGS_CallsDropped |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | ConsultMade | Consult Made | The total number of voice consultations made by this agent. | AGS_ConsultMade |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | ConsultTime | Consult Time | The total time agents spend handling consultative calls. | AGS_ConsultTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | DialingTime | Dialing Time | The total amount of time that calls were dialing on an agent's phone. | AGS_DialingTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | HandleTime | Handle Time | The total time agents spend handling inbound, internal or outbound calls. | AGS_HandleTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | Held | Held | The total number of calls put on hold by the agent. | AGS_Held |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | HoldTime | Hold Time | The total time agents spend on hold. | AGS_HoldTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | Internal | Internal | The total number of internal calls handled by the agent. | AGS_Internal |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | InternalTime | Internal Time | The total time agents spend handling internal calls. | AGS_InternalTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | InTime | In Time | The total time agents spend handling inbound calls. | AGS_InTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | LoginTime | Login Time | The total time that monitored agents were logged in. This metric does not include logged-in time when the switch is disconnected from Stat Server. When this metric is applied to an Agent Group, this metric calculates the total login time for all the agents belonging to the specified group. | AGS_LoginTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | LunchTime | Lunch Time | The total of time an agent was not available to handle incoming interactions because he was not Ready with Reason Lunch. | AGS_LunchTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | NotReadyTime | Not Ready Time | The total time that an agent's DN completed being in NotReadyForNextCall status during the reporting interval. When this metric is applied to an Agent Group, this metric calculates the total not ready time for all the agents belonging to the specified group. | AGS_NotReadyTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | Offered | Offered | The total number of calls offered to an agent. | AGS_Offered |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | OfflineTime | Offline Time | The total of time an agent was not available to handle incoming interactions because he was not Ready with Reason different from Break and Lunch. | AGS_OfflineTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | Out | Out | The total number of outbound calls handled by the agent. | AGS_Out |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | OutTime | Out Time | The total time agents spend handling outbound calls. | AGS_OutTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | ReadyTime | Ready Time | The total time this agent spent waiting for the next call. The total duration of all WaitForNextCall statuses that completed for a particular agent during the reporting interval. When this metric is applied to an Agent Group, this metric calculates the total ready time for all the agents belonging to the specified group. | AGS_ReadyTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | RingingTime | Ringing Time | The total amount of time that calls were ringing on an agent's phone. | AGS_RingingTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | ShortTalk<10s | Short Talk < 10s | The total number of times this agent's DN completed being in Call status of less then specified duration (10s). | AGS_ShortTalk<10s |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent KPIs | TransfersMade | Transfers Made | The total number of voice interactions transferred by this agent during the reporting interval. | AGS_TransfersMade |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | BusinessResult | Business Result | Business Result associated to the call segmentation. Must be defined in the callflow as KVP. | AGS_BusinessResult |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | ContinuousLoginTime | Continuous Login Time | Current continuous time Agent remained logged in. Applied to GroupAgents and GroupPlaces this statistics calculates total of all Agents (Places) in the Group. | AGS_ContinuousLoginTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | CurrentStatus | Current Status | The current state (status) of a specified agent. Some examples of an agent's status include CallInbound, CallOutbound, and CallConsult. | AGS_CurrentStatus |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | CurrentStatusKVP | Current Status KVP | The current state (status) of a specified agent to use in formulas for KVPs (Service Type, Service Sub Type, Customer Segment, Business Result). | AGS_CurrentStatusKVP |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | CustomerSegment | Customer Segment | Customer Segment associated to the call segmentation. Must be defined in the callflow as KVP. | AGS_CustomerSegment |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | EmployeeId | Employee Id | Agent's Employee ID. | AGS_EmployeeId |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | Extension | Extension | Agent's Extension. | AGS_Extension |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | LoginId | Login Id | Agent's Login ID. | AGS_LoginId |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | LoginTime | Login Time | The total time that monitored agents were logged in. Applied to GroupAgents and GroupPlaces, this stat type calculates the total login time for all the agents belonging to the specified group. | AGS_LoginTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | Place | Place | Agent's Place. | AGS_Place |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | Position | Position | Agent's Position. | AGS_Position |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | Reason | Reason | Reason(s) selected by Agent. | AGS_Reason |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | ServiceSubType | Service Sub Type | Service Sub Type associated to the call segmentation. Must be defined in the callflow as KVP. | AGS_ServiceSubType |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | ServiceType | Service Type | Service Type associated to the call segmentation. Must be defined in the callflow as KVP. | AGS_ServiceType |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | Switch | Switch | Agent's Switch. | AGS_Switch |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | Agent Login | TimeinStatus | Time in Status | The time agent spent in Current State. | AGS_TimeinStatus |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | Accepted | Accepted | The total number of work items that were offered for processing and that were accepted during the specified period. | AGS_Accepted |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | AvgProcessingTime | Avg Processing Time | The average amount of time that an agent, a place, or a group thereof spent handling work items interactions. | AGS_AvgProcessingTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | Offered | Offered | The total number of work items that were offered for processing to this resource or agent group during the specified period. This stat type counts interactions both offered by business routing strategies and other agents. | AGS_Offered |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | Processed | Processed | The total number of work items handled by an agent or agent group during the specified period. | AGS_Processed |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | ProcessingTime | Processing Time | The total amount of time that work items either: were in processing at this place or this agent's or agent group desktop at the beginning of the reporting interval and finished processing within the same reporting interval or Started processing within the reporting interval and finished processing within the same reporting interval. | AGS_ProcessingTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | Rejected | Rejected | The total number of work items that were offered for processing to an agent or agent group, and that were rejected, during the specified period. | AGS_Rejected |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | Terminated | Terminated | The total number of work items that were terminated by an agent or agent group during the specified period. | AGS_Terminated |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | TimedOut | Timed Out | The total number of work items that were accepted, pulled, or created and subsequently revoked by this resource or agent group during the specified period because of prolonged non activity. For e-mail interactions, this stat type excludes revoked e-mail interactions that were rejected by the agent and includes interactions that timed out as not accepted while delivering. | AGS_TimedOut |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesAGS | IWD Agent Activity | TransfersMade | Transfers Made | The total number of work item transfers made by this agent or agent group during the specified period. Applied to GroupAgents or GroupPlaces, this stat type calculates the total number of transfers made by all of the agents belonging to the respective group. This stat type counts each transfer instance separately including those where the agent transfers the same interaction more than once. | AGS_TransfersMade |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | Answers | Answers | The total number of dialing attempts initiated by a Campaign Manager with a call result of Answer (when a call is answered by a human voice). In some contact centers, the call result can also mean Right Party Contacted; that is, the call is answered by a live person who is not the Wrong Party. | CA_Answers |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | AttemptBusies | Attempt Busies | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of Busy; that is, the call does not go through because of a busy signal for the called party. | CA_AttemptBusies |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | AttemptsCancelled | Attempts Cancelled | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of Cancel. | CA_AttemptsCancelled |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | Attemptsmade | Attempts made | Total number of all dialing attempts made (initiated) by a Campaign Manager with any call results. | CA_Attemptsmade |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | DialedAbandoned | Dialed Abandoned | The total number of dialing attempts with a call result of Abandon. CampAbandoned statistics pertain to a specified campaign or to a specified calling list. | CA_DialedAbandoned |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | DialedAnsweringMachine | Dialed Answering Machine | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of Answering Machine Detected; that is, the Campaign Manager dropped the call because an answering machine was detected on the called party's side. | CA_DialedAnsweringMachine |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | DoNotCallResults | DoNotCall Results | The total number of completed dialing attempts initiated by a Campaign Manager with a call result of DoNotCall; that is, the customer asked to be put onto the 'Do not call list' when the call was intercepted by an operator. This case is also considered as an unsuccessful dial attempt. | CA_DoNotCall Results |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | DroppedResults | Dropped Results | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of Dropped. Dropped calls are those that are answered at the destination but then abandoned in the queue because no agent is available to take them. | CA_DroppedResults |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | EstimatedTime | Estimated Time | The estimated time, in minutes, to complete a campaign or calling list. | CA_EstimatedTime |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | FaxModemResults | Fax Modem Results | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of Fax Detected or Modem Detected. | CA_FaxModemResults |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | HitRatio | Hit Ratio | The percentage of successful dialing attempts initiated by a Campaign Manager with a call result of Answer (DialAnswer)-that is, a call is answered by a human voice-relative to the number of all dialing attempts made (DialMade) during the same time period. | CA_HitRatio |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | NoAnswerResult | No Answer Result | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of No Answer. | CA_NoAnswerResult |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | RecordsCompleted | Records Completed | The total number of leads from calling lists (counting records from the same lead as one record) processed to the point that no further action will be taken. | CA_RecordsCompleted |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | SITDetected | SIT Detected | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of DIALSITDetected. A Special Information Tone (SIT) identifies a network-provided announcement and precedes a machine-generated announcement when, for instance, a telephone number is invalid, no circuit is available, or a recorded operator message intercepts a call. | CA_SITDetected |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Activity | WrongPartyResult | Wrong Party Result | The total number of unsuccessful dialing attempts initiated by a Campaign Manager with a call result of Wrong Party; that is, the call is answered by a live person but not the intended person. | CA_WrongPartyResult |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Callback Status | Completed | Completed | The total number of callbacks completed. The completion of a callback only indicates that the callback was performed; it does not indicate that the callback was completed successfully. | CA_Completed |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Callback Status | Missed | Missed | The total number of callbacks missed. A callback is considered as 'missed' if it is scheduled for a certain period of time, but for some reason the callback is not performed. | CA_Missed |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Callback Status | Personal Completed | PersonalCompleted | Total number of personal callbacks completed. Completion of a personal callback only indicates that the callback was performed; it does not indicate if the callback was completed successfully. | CA_PersonalCompleted |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Callback Status | PersonalMissed | Personal Missed | Total number of personal callbacks missed. A personal callback is missed, for example, because all outbound trunks are busy at the time of a scheduled callback or because an agent for whom a callback is assigned is busy or not logged in at the time of the scheduled personal callback. | CA_PersonalMissed |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Callback Status | PersonalScheduled | Personal Scheduled | The total number of personal callbacks scheduled. | CA_PersonalScheduled |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Callback Status | Scheduled | Scheduled | The total number of callbacks scheduled. | CA_Scheduled |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Group Activity | Activated | Activated | The total amount of time that a specific campaign group was in StatusActivated status. StatusActivated status indicates that the campaign has been loaded for a specified group, but that no dialing has yet occurred. | CA_Activated |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Group Activity | Deactivated | Deactivated | The total amount of time that a specific campaign group stays in deactivated status. StatusDeactivated status indicates that a campaign has not been loaded for the specified campaign group. | CA_Deactivated |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Group Activity | Running | Running | The total amount of time that a specific campaign group stays in StatusRunning status. StatusRunning status means that a campaign is loaded for a specified group and that dialing is in progress. | CA_Running |
| Draft:PEC-REP/Library/PulseMetricsLibrary/RTRTemplatesCA | Campaign Group Activity | SystemError | System Error | The total time during which a specified campaign group has been in the SystemError system condition. This system condition indicates that a system error such as a switch failure or a software problem prevents the campaign from running and that dialing has stopped. | CA_SystemError |