View table: GEcUC

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Table structure:

  • Code - String
  • Name - String
  • ProductCategory - String
  • CloudWebServiceSupport - String
  • StatusAWS - String
  • StatusAzure - String
  • UseCaseOwnerPM - String
  • UseCaseVersion - String
  • Notes - Wikitext

This table has 42 rows altogether.

Page Code Name ProductCategory CloudWebServiceSupport StatusAWS StatusAzure UseCaseOwnerPM UseCaseVersion Notes
Draft:GenesysEngageMulticloud/Library/Library/GEcUC BO02 Genesys Work and Lead Distribution Digital AWS, Azure Available Available Veit Irtenkauf ver 1.1.1 This will likely incorporate email in the future
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE07 Genesys Customer Authentication Self Service & Automation AWS, Azure Available Available Jonathan McKenzie ver 1.1.4
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE08 Genesys Voice Payment Self Service & Automation AWS, Azure Available Available Mike Davies ver 1.1.5
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE11 Genesys Outbound Dialer Outbound AWS, Azure Available Available Mike Davies ver 2.1.2 B/EEC+OBE Voice only, OBE standalone supports other media too
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE12 Genesys SMS Notification Outbound AWS, Azure Available Available Mike Davies ver 1.1.4 Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE13 Genesys Omnichannel Notification Outbound AWS, Azure Available Available Mike Davies ver 1.2.0 Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE16 Genesys Email Routing Digital AWS, Azure Available Available Stephane Saada ver 1.1.5 Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and options.
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE18 Genesys Chat Routing Digital AWS, Azure Available Available Dinesh Neralla ver 1.1.4
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE19 Genesys Social Media Routing Digital AWS, Azure Available Available Veit Irtenkauf ver 1.0.1
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE22 Genesys Digital Callback Digital AWS, Azure Available Available Umer Rabbani ver 1.1.2
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE29 Genesys SMS Routing Digital AWS, Azure Available Available Dinesh Neralla ver 1.0.1
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE31 Genesys Chatbots Self Service & Automation AWS, Azure Available Available Jonathan McKenzie ver 1.0.2
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE34 Genesys Messaging Digital AWS, Azure Available Available Veit Irtenkauf ver 1.0.0
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE37 Genesys Predictive Engagement Digital AWS, Azure Available Available Stephane Saada ver 1.1.1
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE41 Genesys Voicebots Self Service & Automation AWS, Azure Available Available Jonathan McKenzie ver 1.0.3
Draft:GenesysEngageMulticloud/Library/Library/GEcUC CE43 Genesys Personalized Routing with Callback Inbound AWS, Azure Available Available Gayetri Bhattacharjee/Umer Rabbani ver 1.0.0
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE01 Genesys Workforce Scheduling for Voice Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.2.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE02 Genesys Omnichannel Workforce Scheduling Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.1.6 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE03 Genesys Shrinkage Management Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.1.5 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE07 Genesys Voice Recording Workforce Engagement Management Aws, Azure Available Available Jose Ruiz ver 1.0.3 Required location-based storage for recordings -- geography dependent.. Commercial readiness project will take place in Q2 for Azure.
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE08 Genesys Voice and Screen Recording Workforce Engagement Management Aws, Azure Available Available Jose Ruiz ver 1.0.3 Required location-based storage for recordings -- geography dependent.. Commercial readiness project will take place in Q2 for Azure.
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE09 Genesys Quality Management Workforce Engagement Management AWS, Azure Available Available Jose Ruiz ver 1.1.3 Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available.. Commercial readiness project will take place in Q2 for Azure.
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE10 - A Genesys Employee Schedule Preferences Workforce Engagement Management AWS. Azure Available Available Bhanu Suravarapu ver 1.1.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE10 - B Genesys Employee Schedule Preferences Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.1.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE10 - C Genesys Employee Schedule Preferences Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.1.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE10 - D Genesys Employee Schedule Preferences Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.1.3 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE11 Genesys Shift Bidding Workforce Engagement Management AWS, Azure Available Available Bhanu Suravarapu ver 1.1.3 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE12 Genesys Training and Activity Scheduling Workforce Engagement Management AWS, Azure Available Available dilipkarthik jayamohan ver 1.0.3 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE21 Genesys IVR Recording Workforce Engagement Management AWS, Azure Available Available dilipkarthik jayamohan ver 1.0.3 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE22 Genesys Speech Analytics Workforce Engagement Management Aws, Azure Available Available Jose Ruiz ver 1.1.5 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE23 Genesys Advanced Text and Speech Analytics Workforce Engagement Management AWS, Azure Available Available Jose Ruiz ver 1.1.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE24 Genesys Text and Speech Analytics for Customer Service Workforce Engagement Management AWS, Azure Available Available Jose Ruiz ver 1.1.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE25 Genesys Text and Speech Analytics for Compliance Workforce Engagement Management AWS, Azure Available Available Jose Ruiz ver 1.1.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE26 Genesys Back office Scheduling Workforce Engagement Management AWS, Azure Available Available Michele Fisher ver 1.0.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE27 Genesys WFM Third Party Integration Workforce Engagement Management AWS, Azure Available Available Michele Fisher ver 1.0.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE28 Genesys Task-based Scheduling Workforce Engagement Management AWS, Azure Available Available Michele Fisher ver 1.0.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE29 Genesys Compliance Recording Workforce Engagement Management AWS, Azure Available Available Jose Ruiz ver 1.0.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE30 Genesys Selective Recording Workforce Engagement Management AWS, azure Available Available Jose Ruiz ver 1.0.4 Commercial readiness project will take place in Q2 for Azure
Draft:GenesysEngageMulticloud/Library/Library/GEcUC EE31 Genesys Agent Assist Workforce Engagement Management AWS Available Michael Davies ver 1.0.1
Draft:GenesysEngageMulticloud/Library/Library/GEcUC WE01 Genesys Cloud CX Quality Assurance and Compliance Workforce Engagement Management AWS Available Lee Qiao ver 1.0.0
Draft:GenesysEngageMulticloud/Library/Library/GEcUC WE02 Resource Management? Workforce Engagement Management AWS Available Lee Qiao ver 1.0.0
Draft:GenesysEngageMulticloud/Library/Library/GEcUC WE03 ​Employee Performance Workforce Engagement Management AWS Availabale Lee Qiao ver 1.0.0
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