View table: GEcUC
Table structure:
- Code - String
- Name - String
- ProductCategory - String
- CloudWebServiceSupport - String
- StatusAWS - String
- StatusAzure - String
- UseCaseOwnerPM - String
- UseCaseVersion - String
- Notes - Wikitext
This table has 42 rows altogether.
| Page | Code | Name | ProductCategory | CloudWebServiceSupport | StatusAWS | StatusAzure | UseCaseOwnerPM | UseCaseVersion | Notes |
|---|---|---|---|---|---|---|---|---|---|
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | BO02 | Genesys Work and Lead Distribution | Digital | AWS, Azure | Available | Available | Veit Irtenkauf | ver 1.1.1 | This will likely incorporate email in the future |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE07 | Genesys Customer Authentication | Self Service & Automation | AWS, Azure | Available | Available | Jonathan McKenzie | ver 1.1.4 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE08 | Genesys Voice Payment | Self Service & Automation | AWS, Azure | Available | Available | Mike Davies | ver 1.1.5 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE11 | Genesys Outbound Dialer | Outbound | AWS, Azure | Available | Available | Mike Davies | ver 2.1.2 | B/EEC+OBE Voice only, OBE standalone supports other media too |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE12 | Genesys SMS Notification | Outbound | AWS, Azure | Available | Available | Mike Davies | ver 1.1.4 | Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE13 | Genesys Omnichannel Notification | Outbound | AWS, Azure | Available | Available | Mike Davies | ver 1.2.0 | Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE16 | Genesys Email Routing | Digital | AWS, Azure | Available | Available | Stephane Saada | ver 1.1.5 | Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and options. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE18 | Genesys Chat Routing | Digital | AWS, Azure | Available | Available | Dinesh Neralla | ver 1.1.4 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE19 | Genesys Social Media Routing | Digital | AWS, Azure | Available | Available | Veit Irtenkauf | ver 1.0.1 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE22 | Genesys Digital Callback | Digital | AWS, Azure | Available | Available | Umer Rabbani | ver 1.1.2 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE29 | Genesys SMS Routing | Digital | AWS, Azure | Available | Available | Dinesh Neralla | ver 1.0.1 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE31 | Genesys Chatbots | Self Service & Automation | AWS, Azure | Available | Available | Jonathan McKenzie | ver 1.0.2 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE34 | Genesys Messaging | Digital | AWS, Azure | Available | Available | Veit Irtenkauf | ver 1.0.0 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE37 | Genesys Predictive Engagement | Digital | AWS, Azure | Available | Available | Stephane Saada | ver 1.1.1 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE41 | Genesys Voicebots | Self Service & Automation | AWS, Azure | Available | Available | Jonathan McKenzie | ver 1.0.3 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | CE43 | Genesys Personalized Routing with Callback | Inbound | AWS, Azure | Available | Available | Gayetri Bhattacharjee/Umer Rabbani | ver 1.0.0 | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE01 | Genesys Workforce Scheduling for Voice | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.2.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE02 | Genesys Omnichannel Workforce Scheduling | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.1.6 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE03 | Genesys Shrinkage Management | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.1.5 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE07 | Genesys Voice Recording | Workforce Engagement Management | Aws, Azure | Available | Available | Jose Ruiz | ver 1.0.3 | Required location-based storage for recordings -- geography dependent.. Commercial readiness project will take place in Q2 for Azure. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE08 | Genesys Voice and Screen Recording | Workforce Engagement Management | Aws, Azure | Available | Available | Jose Ruiz | ver 1.0.3 | Required location-based storage for recordings -- geography dependent.. Commercial readiness project will take place in Q2 for Azure. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE09 | Genesys Quality Management | Workforce Engagement Management | AWS, Azure | Available | Available | Jose Ruiz | ver 1.1.3 | Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available.. Commercial readiness project will take place in Q2 for Azure. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE10 - A | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS. Azure | Available | Available | Bhanu Suravarapu | ver 1.1.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE10 - B | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.1.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE10 - C | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.1.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE10 - D | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.1.3 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE11 | Genesys Shift Bidding | Workforce Engagement Management | AWS, Azure | Available | Available | Bhanu Suravarapu | ver 1.1.3 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE12 | Genesys Training and Activity Scheduling | Workforce Engagement Management | AWS, Azure | Available | Available | dilipkarthik jayamohan | ver 1.0.3 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE21 | Genesys IVR Recording | Workforce Engagement Management | AWS, Azure | Available | Available | dilipkarthik jayamohan | ver 1.0.3 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE22 | Genesys Speech Analytics | Workforce Engagement Management | Aws, Azure | Available | Available | Jose Ruiz | ver 1.1.5 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE23 | Genesys Advanced Text and Speech Analytics | Workforce Engagement Management | AWS, Azure | Available | Available | Jose Ruiz | ver 1.1.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE24 | Genesys Text and Speech Analytics for Customer Service | Workforce Engagement Management | AWS, Azure | Available | Available | Jose Ruiz | ver 1.1.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE25 | Genesys Text and Speech Analytics for Compliance | Workforce Engagement Management | AWS, Azure | Available | Available | Jose Ruiz | ver 1.1.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE26 | Genesys Back office Scheduling | Workforce Engagement Management | AWS, Azure | Available | Available | Michele Fisher | ver 1.0.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE27 | Genesys WFM Third Party Integration | Workforce Engagement Management | AWS, Azure | Available | Available | Michele Fisher | ver 1.0.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE28 | Genesys Task-based Scheduling | Workforce Engagement Management | AWS, Azure | Available | Available | Michele Fisher | ver 1.0.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE29 | Genesys Compliance Recording | Workforce Engagement Management | AWS, Azure | Available | Available | Jose Ruiz | ver 1.0.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE30 | Genesys Selective Recording | Workforce Engagement Management | AWS, azure | Available | Available | Jose Ruiz | ver 1.0.4 | Commercial readiness project will take place in Q2 for Azure |
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | EE31 | Genesys Agent Assist | Workforce Engagement Management | AWS | Available | Michael Davies | ver 1.0.1 | ||
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | WE01 | Genesys Cloud CX Quality Assurance and Compliance | Workforce Engagement Management | AWS | Available | Lee Qiao | ver 1.0.0 | ||
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | WE02 | Resource Management? | Workforce Engagement Management | AWS | Available | Lee Qiao | ver 1.0.0 | ||
| Draft:GenesysEngageMulticloud/Library/Library/GEcUC | WE03 | ​Employee Performance | Workforce Engagement Management | AWS | Availabale | Lee Qiao | ver 1.0.0 |