View table: GEcTelCon
Table structure:
- TAX1 - String
- TAX2 - String
- Method - String
- StatusAzure - String
- StatusAWS - String
- Notes - String
This table has 19 rows altogether.
| Page | TAX1 | TAX2 | Method | StatusAzure | StatusAWS | Notes |
|---|---|---|---|---|---|---|
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Carrier Service | Microsoft ExpressRoute | BYOC | 2. PM-Controlled | 0. NA | ExpressRoute (BYOC) w/Azure Private Peering enables voice connectivity for unencrypted voice streams |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Carrier Service | MPLS | BYOC | 0. NA | 1. Standard | No physical circuit handoff to Genesys in Azure. Microsoft ExpressRoute may be used as virtual connection (for voice). |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Carrier Service | MPLS | Genesys provided | 0. NA | 1. Standard | No transport resale of any kind in Azure. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Carrier Service | PSTN | BYOC | 1. Standard | 1. Standard | PSTN: Bring Your Own Carrier. Consumer leg, ingress and egress. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Carrier Service | PSTN | Genesys provided | 0. NA | 1. Standard | AWS only: availability varies by country, DID or Toll-free, etc... Refer to pricing guide on Genie |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Data | Agent Data | Private IP | 0. NA | 1. Standard | On AWS, via data over MPLS. Check individual application support in AWS. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Data | Agent Data | Public IP | 1. Standard | 1. Standard | Available, for some capabilities refer to Capabilities tab |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Data | Applications/API | Private IP | 0. NA | 1. Standard | Azure: All public IP (encrypted). AWS: MPLS. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Data | Applications/API | Public IP | 1. Standard | 1. Standard | Check individual application support in AWS (e.g. IVR PaaS requires MPLS for AWS deployments). |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | Genesys Softphone (SIP) | Private IP | 2. PM-Controlled | 1. Standard | Azure: using Private IP service. AWS: using MPLS. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | Genesys Softphone (SIP) | Public IP | 1. Standard | 0. NA | Azure: requires customer SBC for TLS/SRTP encryption to Genesys SBC. Unencrypted between customer SBC and SIP softphone. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | Hard Phone | Private IP | 0. NA | 2. PM-Controlled | GEC on AWS/MPLS supports specific vendors/models. In Azure, hardphone behind customer PBX and SIP trunk...not direct registered. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | Remote agent | Microsoft Teams | 1. Standard | 0. NA | Azure: via Microsoft Teams Direct Routing between Genesys and MS. Remote agent call forwarding only...no presence or desktop integration. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | Remote agent | PSTN | 1. Standard | 1. Standard | Agent is reached as PSTN endpoint. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | WebRTC (browser based) | Private IP | 0. NA | 0. NA | |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | WebRTC (browser based) | Public IP | 1. Standard | 2. PM-Controlled | Chrome, Firefox, or Chromium Edge |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - endpoint | WebRTC (softphone based) | Public IP | 0. NA | 2. PM-Controlled | Azure: Use browser-based webRTC (favorable product roadmap) |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - trunked | SIP Trunk | Private IP | 2. PM-Controlled | 1. Standard | "Private IP" is a direct BYOC ExpressRoute (Azure Private peering) to Genesys, but leverages non-RFC-1918 IP space. MPLS in AWS. |
| Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon | Voice - trunked | SIP Trunk | Public IP | 1. Standard | 0. NA | Any public IP transport or BYOC ExpressRoute (Microsoft peering) in Azure. No SIP trunking over public IP in AWS. |