View table: GEcTelCon

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Table structure:

  • TAX1 - String
  • TAX2 - String
  • Method - String
  • StatusAzure - String
  • StatusAWS - String
  • Notes - String

This table has 19 rows altogether.

Page TAX1 TAX2 Method StatusAzure StatusAWS Notes
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Carrier Service Microsoft ExpressRoute BYOC 2. PM-Controlled 0. NA ExpressRoute (BYOC) w/Azure Private Peering enables voice connectivity for unencrypted voice streams
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Carrier Service MPLS BYOC 0. NA 1. Standard No physical circuit handoff to Genesys in Azure. Microsoft ExpressRoute may be used as virtual connection (for voice).
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Carrier Service MPLS Genesys provided 0. NA 1. Standard No transport resale of any kind in Azure.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Carrier Service PSTN BYOC 1. Standard 1. Standard PSTN: Bring Your Own Carrier. Consumer leg, ingress and egress.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Carrier Service PSTN Genesys provided 0. NA 1. Standard AWS only: availability varies by country, DID or Toll-free, etc... Refer to pricing guide on Genie
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Data Agent Data Private IP 0. NA 1. Standard On AWS, via data over MPLS. Check individual application support in AWS.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Data Agent Data Public IP 1. Standard 1. Standard Available, for some capabilities refer to Capabilities tab
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Data Applications/API Private IP 0. NA 1. Standard Azure: All public IP (encrypted). AWS: MPLS.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Data Applications/API Public IP 1. Standard 1. Standard Check individual application support in AWS (e.g. IVR PaaS requires MPLS for AWS deployments).
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint Genesys Softphone (SIP) Private IP 2. PM-Controlled 1. Standard Azure: using Private IP service. AWS: using MPLS.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint Genesys Softphone (SIP) Public IP 1. Standard 0. NA Azure: requires customer SBC for TLS/SRTP encryption to Genesys SBC. Unencrypted between customer SBC and SIP softphone.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint Hard Phone Private IP 0. NA 2. PM-Controlled GEC on AWS/MPLS supports specific vendors/models. In Azure, hardphone behind customer PBX and SIP trunk...not direct registered.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint Remote agent Microsoft Teams 1. Standard 0. NA Azure: via Microsoft Teams Direct Routing between Genesys and MS. Remote agent call forwarding only...no presence or desktop integration.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint Remote agent PSTN 1. Standard 1. Standard Agent is reached as PSTN endpoint.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint WebRTC (browser based) Private IP 0. NA 0. NA
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint WebRTC (browser based) Public IP 1. Standard 2. PM-Controlled Chrome, Firefox, or Chromium Edge
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - endpoint WebRTC (softphone based) Public IP 0. NA 2. PM-Controlled Azure: Use browser-based webRTC (favorable product roadmap)
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - trunked SIP Trunk Private IP 2. PM-Controlled 1. Standard "Private IP" is a direct BYOC ExpressRoute (Azure Private peering) to Genesys, but leverages non-RFC-1918 IP space. MPLS in AWS.
Draft:GenesysEngageMulticloud/Library/Library/GEcTelCon Voice - trunked SIP Trunk Public IP 1. Standard 0. NA Any public IP transport or BYOC ExpressRoute (Microsoft peering) in Azure. No SIP trunking over public IP in AWS.
Retrieved from "https://all.docs.genesys.com/Special:CargoTables/GEcTelCon (2022-07-01 19:29:54)"