View table: GEcCap

Jump to: navigation, search

Table structure:

  • Category - String
  • Name - String
  • Description - Wikitext
  • FeatureLevelAzure - String
  • StatusAzure - String
  • StatusAWS - String
  • TimeEAPAzure - String
  • TimePAAzure - String
  • Notes - Wikitext
  • CapabilityAzure - String
  • CapabilityAWS - String
  • LimitationsAzure - Wikitext
  • LimitationsAWS - Wikitext
  • PM_SME - String

This table has 81 rows altogether.

Page Category Name Description FeatureLevelAzure StatusAzure StatusAWS TimeEAPAzure TimePAAzure Notes CapabilityAzure CapabilityAWS LimitationsAzure LimitationsAWS PM SME
Draft:GenesysEngageMulticloud/Library/Library/GEcCap AI Agent Assist 3. Planned 2. PM-Controlled Agent Assist Michael Davies​
Draft:GenesysEngageMulticloud/Library/Library/GEcCap AI Dialog Engine NLU 0. NA 0. NA ChatBot, VoiceBot Dialog Engine NLU Rob Blane
Draft:GenesysEngageMulticloud/Library/Library/GEcCap AI Knowledge Management 3. Planned 3. Planned Hybrid, the KM service is hosted on AWS Knowledge Management Jonathan McKenzie
Draft:GenesysEngageMulticloud/Library/Library/GEcCap AI Predictive Engagement 2. PM-Controlled 2. PM-Controlled Predictive Engagement Stephane Saada, Mark Brophy
Draft:GenesysEngageMulticloud/Library/Library/GEcCap AI Predictive Engagement Salesforce Marketo Integration 0. NA 3. Planned NA Predictive Engagement Salesforce Marketo Integration Stephane Saada, Mark Brophy
Draft:GenesysEngageMulticloud/Library/Library/GEcCap AI Predictive Routing 3. Planned 2. PM-Controlled 1Q21 Mandatory Value Study/Pilot. Hybrid; GPR service hosted on AWS (Genesys Cloud CX in the future). Predictive RoutingPM_SME=Rob Marchand
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep Designer 1. Standard 1. Standard Designer Designer Gayetri Bhattacharjee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep Designer Flowchart UI 4. Consolidated 3. Planned Included into Designer as a feature Designer Designer Flowchart UI Gayetri Bhattacharjee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep Designer Visual IVR 0. NA 3. Planned NA Designer Visual IVR Gayetri Bhattacharjee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep Designer w/analytics 1. Standard 1. Standard Designer w/analytics Designer w/analytics Gayetri Bhattacharjee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep GCXI historical reporting 1. Standard 1. Standard GCXI historical reporting GCXI historical reporting Guruminder Singh
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep Historical Data Feed 1. Standard 1. Standard Historical Data Feed Historical Data Feed Ramnath Soleswaran
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Dev and Rep Pulse real-time reporting 1. Standard 1. Standard Pulse real-time reporting Pulse real-time reporting Mithlesh Kumar
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Advanced Chat 1. Standard 1. Standard Advanced Chat Dinesh Neralla
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Context Routing 1. Standard 1. Standard Included in Choice bundles Context Routing Pat Mackey
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Email 1. Standard 1. Standard Supports O365 (Graph API), Gmail (Gmail API), and Generic IMAP mailboxes. No EWS or POP. Veit Irtenkauf
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Email Classic 0. NA 2. PM-Controlled Only available to existing customer using Email classic. All other customers will be deployed on Engage cloud Email. NA Reactive Email Stephane Saada
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Inbound SMS, MMS 1. Standard 1. Standard Verify Portico support in specific geo-regions with PM /Dinesh Neralla Inbound SMS, MMS Inbound SMS Dinesh Neralla
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Intelligent Workload Distribution 2. PM-Controlled 2. PM-Controlled Intelligent Workload Distribution Veit Irtenkauf
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Messaging 2. PM-Controlled 2. PM-Controlled 1Q21 Messaging Veit Irtenkauf
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Mobile Chat 4. Consolidated 1. Standard New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP. Migrations from Reactive to Advanced Chat– specify use cases in Customizations slide and ensure PM and PS support DInesh Neralla
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Reactive Chat 0. NA 2. PM-Controlled Available to current Reactive Chat customers only NA Reactive Chat Dinesh Neralla
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Rich Media for Chatbots and Messaging 4. Consolidated 2. PM-Controlled Chatbot, Messaging Rich Media for Chatbots and Messaging Veit Irtenkauf
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Digital Social Engagement 2. PM-Controlled 2. PM-Controlled 1Q21 Social Engagement will be available when the rest of the suite is GA Social Engagement Social Engagement (Twitter, FB) Veit Irtenkauf
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Callback 1. Standard 1. Standard Callback Umer Rabbani, Gayetri Bhattacharjee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Customer surveys 1. Standard 1. Standard Voice Surveys only. Chat surveys are on the roadmap. Customer surveys Gayetri Bhattacharjee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Device Management 0. NA 1. Standard NA Device Management Umer Rabbani
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Inbound Voice 1. Standard 1. Standard Inbound Voice Umer Rabbani
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Mobile Callback (GES Callback) 4. Consolidated 2. PM-Controlled Callback Mobile Callback (GES Callback) Umer Rabbani
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Mobile Click-to-Call 4. Consolidated 2. PM-Controlled Callback Mobile Click-to-Call Umer Rabbani
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Softphone 1. Standard 1. Standard SIP-based thick client, requires a private connection Native Softphone w/SIP Bill Mitchell
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound Voice Mail 1. Standard 1. Standard Group and Personal Voice Mail Group Voice Mail Vinod Seshasayee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Inbound WebRTC Media Service 4. Consolidated 2. PM-Controlled WWE, SIP Phone WebRTC Media Service Vinod Seshasayee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Agent SSO / SAML 2.0 Integration w/ External IDP 4. Consolidated 1. Standard Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn Platform, Portal -- available ONE login Agent SSO / SAML 2.0 Integration w/ External IDP Bill Mitchell
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform External LDAP Authentication 1. Standard TBD External LDAP Authentication Vinod Seshasayee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform External Task Routing 2. PM-Controlled 2. PM-Controlled External Task Routing Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Genesys Multicloud CX API: Provisioning 4. Consolidated 2. PM-Controlled GWS API Genesys Multicloud CX API: Provisioning Prashant Verma
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Genesys Multicloud CX APIs: Statistics 4. Consolidated 2. PM-Controlled GWS API Genesys Multicloud CX APIs: Statistics Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Genesys Multicloud CX APIs: Workspace API / Voice, Chat 4. Consolidated 2. PM-Controlled incl, SOW-145 GWS API Genesys Multicloud CX APIs: Workspace API / Voice, Chat Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Gplus Adapter for Microsoft Dynamics 365 2. PM-Controlled 2. PM-Controlled Voice only Gplus Adapter for Microsoft Dynamics 365 Subhajit Dutta
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform GPlus Adapter for Salesforce 1. Standard 1. Standard Gplus Adaptor for Salesforce Bill Mitchell
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Gplus Adapter for ServiceNow 2. PM-Controlled 2. PM-Controlled Voice only Gplus Adapter for ServiceNow Subhajit Dutta
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Gplus Adapters for WFM 2. PM-Controlled 2. PM-Controlled Supported vendor Aspect, Teleopti, Verint, Nice (IEX) Gplus Adapters for WFM Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform GWS API 2. PM-Controlled 2. PM-Controlled GWS API Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform In-browser WebRTC Support 4. Consolidated 2. PM-Controlled WWE In-browser WebRTC Support Vinod Seshasayee
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Open-Internet-Connected Agents 1. Standard 3. Planned Default config Open-Internet-Connected Agents Colin Leonard
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Recording Connector 2. PM-Controlled 0. NA TBD Export of encrypted voice recording files for both Self Service (IVR) and Assisted Service Recording Connector – Self-Service Bill Mitchell
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Workspace 1. Standard 1. Standard Workspace Dhivya Sathishkumar
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Open Platform Workspace Toolkit 2. PM-Controlled 2. PM-Controlled Voice, Workitem support Workspace Toolkit Workspace Toolkit Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Custom/External Pre-Validation 4. Consolidated 1. Standard External PDV is ability to make API request to 3rd party web service for Dial/No dial response. Essentially its ability to check CRM system if we can dial record before launching the call in real-time.​ Outbound Voice / agent assisted service Custom/External Pre-Validation Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound Analytics 4. Consolidated 1. Standard Outbound Outbound Analytics Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound Email 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound Email Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound List Export (SFTP) 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound List Export (SFTP) Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound List Import (SFTP) 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound List Import (SFTP) Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound notifications / IVR 1. Standard 1. Standard Outbound notifications / IVR Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound Restful API’s 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound Restful API’s Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound Short Message Service (SMS) 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound Short Message Service (SMS) Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound Short Message Service (SMS) Aggregation 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound Short Message Service (SMS) Aggregation Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound Voice / agent assisted service 1. Standard 1. Standard Outbound Voice / agent assisted service Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound-Predictive 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound-Predictive Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound-Preview - Pull 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound-Preview - Pull Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound-Preview - Push 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound-Preview - Push Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Outbound Outbound-Progressive 4. Consolidated 1. Standard Outbound Voice / agent assisted service Outbound-Progressive Mike Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap PS Assets Agent Scripting 3. Planned 2. PM-Controlled 1Q21 Genesys Universal Scripting – PS Asset Agent Scripting Kimlan Do
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service Chatbots 2. PM-Controlled 2. PM-Controlled Genesys Dialog Engine is no longer included in the Chatbot bundle. Chatbots Rob Marchand
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service Enterprise IVR 1. Standard 1. Standard Enterprise IVR Michael Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service Inbound Voice IVR - TTS 3. Planned 1. Standard 3Q21 Nuance TTS Enterprise IVR Inbound Voice IVR - TTS Michael Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service Inbound Voice IVR – ASR 3. Planned 1. Standard 3Q21 Nuance ASR Enterprise IVR Inbound Voice IVR – ASR Michael Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service IVR PaaS 3. Planned 1. Standard IVR PaaS IVR PaaS Michael Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service IVR PaaS w/Intelligent Automation 0. NA 1. Standard IVR PaaS IVR PaaS w/Intelligent Automation Michael Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service IVR Recording 4. Consolidated 1. Standard Enterprise IVR IVR Recording Michael Davies
Draft:GenesysEngageMulticloud/Library/Library/GEcCap Self-Service Voicebots 2. PM-Controlled 2. PM-Controlled Genesys Dialog Engine is no longer included in the Voicebot bundle. Voicebots Rob Marchand
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Employee Performance 2. PM-Controlled 2. PM-Controlled Includes provisioning of Genesys Cloud CX WEM and hybrid integration with Engage Cloud Employee Performance (WE03) Bill Mitchell, Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Interaction Recording 2. PM-Controlled 2. PM-Controlled UX Only available via open Internet, and not MPLSGenesys Cloud CX Quality Assurance and Compliance (WE01) package should be positioned for new customers function(){return error.na;} Interaction Recording Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Quality Assurance and Compliance 2. PM-Controlled 2. PM-Controlled Includes provisioning of Genesys Cloud CX WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 Quality Assurance and Compliance (WE01) Bill Mitchell, Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Quality Management 2. PM-Controlled 2. PM-Controlled UX Only available via open Internet, and not MPLSGenesys Cloud CX Quality Assurance and Compliance (WE01) package should be positioned for new customers NA Quality Management Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Resource Management 2. PM-Controlled 2. PM-Controlled Includes provisioning of Genesys Cloud CX WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 Resource Management (WE02) Bill Mitchell, Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Screen Capture 2. PM-Controlled 2. PM-Controlled Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud CX Quality Assurance and Compliance (WE01) package should be positioned for new AWS customers NA Screen Capture Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Speech Analytics (GIA) 2. PM-Controlled 2. PM-Controlled Genesys Cloud CX Employee Performance (WE03) package should be positioned for new AWS customers -- UX only available via open Internet, and not MPLS NA Speech Analytics (GIA) Lee Qiao
Draft:GenesysEngageMulticloud/Library/Library/GEcCap WEM Workforce Management 2. PM-Controlled 2. PM-Controlled Genesys Cloud CX Resource Management (WE02) package should be positioned for new AWS customers NA Workforce Management Bhanu Suravarapu
Retrieved from "https://all.docs.genesys.com/Special:CargoTables/GEcCap (2022-07-02 09:01:54)"