View table: GCXI_Form

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Table structure:

  • form - Wikitext
  • formDisplayName - Wikitext
  • shortDesc - Wikitext
  • longDesc - Wikitext
  • dataType - String
  • dbTable - List of String
  • introduced - Wikitext
  • modified - Wikitext
  • discontinued - Wikitext
  • anchor - String

This table has 132 rows altogether.

Page form formDisplayName shortDesc longDesc dataType dbTable introduced modified discontinued anchor
Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes Employee ID Employee ID Enables data to be organized by the Employee ID of the agent who is associated with the interaction. Enables data to be organized by the Employee ID of the agent who is associated with the interaction. Text RESOURCE_A.EMPLOYEE_ID Employee_ID
Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes First Name First Name Enables data to be organized by the first name of the agent who is associated with the interaction. Enables data to be organized by the first name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_FIRST_NAME First_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes Last Name Last Name Enables data to be organized by the last name of the agent who is associated with the interaction. Enables data to be organized by the last name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_LAST_NAME Last_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes State Type Code State Type Code Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. Text RESOURCE_STATE.STATE_TYPE_CODE State_Type_Code
Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes User Name User Name Enables data to be organized by the user name of the agent who is associated with the interaction. Enables data to be organized by the user name of the agent who is associated with the interaction. Text RESOURCE_A.RESOURCE_NAME User_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes Queue Type Queue Type Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. RESOURCE_Q.RESOURCE_TYPE Queue Type Queue_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes Employee ID Employee ID Enables data to be organized by the employee ID of the agent who is associated with the interaction. Enables data to be organized by the employee ID of the agent who is associated with the interaction. Text RESOURCE_A.EMPLOYEE_ID Employee_ID
Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes First Name First Name Enables data to be organized by the First Name of the agent who is associated with the interaction. Enables data to be organized by the First Name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_FIRST_NAME First_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes Last Name Last Name Enables data to be organized by the Last Name of the agent who is associated with the interaction. Enables data to be organized by the Last Name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_LAST_NAME Last_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes User Name User Name Enables data to be organized by the User Name of the agent who is associated with the interaction. Enables data to be organized by the User Name of the agent who is associated with the interaction. Text RESOURCE_A.USER_NAME User_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes ANI ANI Enables data to be organized based on the phone number of the calling party, or Caller ID. Enables data to be organized based on the phone number of the calling party, or Caller ID. Text SDR_SESSION_FACT.ANI ANI
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Bail Out Milestone Bail Out Milestone Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. Text SDR_MILESTONE_BAILOUT.MILESTONE Bail_Out_Milestone
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Bail Out Milestone Path Bail Out Milestone Path Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. Text SDR_MILESTONE_BAILOUT.MILESTONE_PATH Bail_Out_Milestone_Path
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Connection ID Connection ID Enables data to be organized based on the unique ID of the connection. Enables data to be organized based on the unique ID of the connection. Text SDR_SESSION_FACT.CONNECTION_ID Connection_ID
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Country Code Country Code Enables data to be organized by the code for the country from which the call originates. Enables data to be organized by the code for the country from which the call originates. SDR_GEO_LOCATION.COUNTRY.CODE Country_Code
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes DTMF Path DTMF Path Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. Text SDR_SESSION_FACT.DTMF_PATH DTMF_Path
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Final Disposition Type Final Disposition Type Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). Text SDR_CALL_DISPOSITION.DISPOSITION_TYPE Final_Disposition_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Interaction ID Interaction ID Enables data to be organized based on the unique ID of the interaction. Enables data to be organized based on the unique ID of the interaction. Text SDR_SESSION_FACT.INTERACTION_ID Interaction_ID
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Language Code Language Code The language code as defined in the application. The language code as defined in the application. Text SDR_LANGUAGE.LANGUAGE_CODE Language_Code
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Last Milestone Path Last Milestone Path The path that the caller took prior to reaching the last milestone. The path that the caller took prior to reaching the last milestone. SDR_MILESTONE.MILESTONE_PATH Last_Milestone_Path
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Milestone Name Milestone Name Enables data to be organized based on the name of the last milestone passed by the caller. Enables data to be organized based on the name of the last milestone passed by the caller. Text SDR_MILESTONE_MILESTONE_NAME Milestone_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Milestone Path Milestone Path Enables data to be organized based on the milestones passed (so far) by the caller. Enables data to be organized based on the milestones passed (so far) by the caller. Text SDR_MILESTONE_MILESTONE_PATH Milestone_Path
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Strike Out Milestone Strike Out Milestone Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. Text SDR_MILESTONE.MILESTONE Strike_Out_Milestone
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Strike Out Milestone Path Strike Out Milestone Path Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. Text SDR_MILESTONE.MILESTONE_PATH Strike_Out_Milestone_Path
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Survey Answer (Int) Survey Answer (Int) Enables data to be organized based on the integer answers given for custom survey questions. Enables data to be organized based on the integer answers given for custom survey questions. Text SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT Survey_Answer_(Int)
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Survey Answer (Str) Survey Answer (Str) Enables data to be organized based on the string answers given for custom survey questions. Enables data to be organized based on the string answers given for custom survey questions. Text SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR Survey_Answer_(Str)
Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes User Disposition Type User Disposition Type The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). Text SDR_CALL_DISPOSITION.DISPOSITION_TYPE User_Disposition_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Handling Resource Type Handling Resource Type Enables data to be organized by the type of target — for example, Agent, Queue, or IVRPort. Text RESOURCE_TARGET.RESOURCE_TYPE Handling_Resource_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Last Queue Type Last Queue Type Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. Text RESOURCE_Q.RESOURCE_SUBTYPE Last_Queue_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Last VQueue Type Last VQueue Type Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. Text RESOURCE_VQ.RESOURCE_SUBTYPE Last_VQueue_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes State Type State Type Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. Text RESOURCE_STATE.STATE_TYPE State_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Strategy Type Strategy Type Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. STRATEGY.STRATEGY_TYPE Strategy_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Target Last Queue Type Target Last Queue Type Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Text RESOURCE_RCV_Q.RESOURCE_SUBTYPE Target_Last_Queue_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Target Last VQueue Type Target Last VQueue Type Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Text RESOURCE_RCV_VQ.RESOURCE_SUBTYPE Target_Last_VQueue_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range 1 day Age Range 1 day Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges. Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges. AGE.AGE_RANGE_1DAY 9.0.013 Age_Range_1_day
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range 1 hour Age Range 1 hour Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1-hour ranges. Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1-hour ranges. AGE.AGE_RANGE_1HOUR 9.0.013 Age_Range_1_hour
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range 15 min Age Range 15 min Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 15-minutes ranges. Enables data within the reporting interval to be organized by the age of the task, wwhere age has a granularity of 15-minutes ranges. AGE.AGE_RANGE_15min 9.0.013 Age_Range_15_min
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range 4 hour Age Range 4 hour Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4-hours ranges. Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4-hours ranges. AGE.AGE_RANGE_4HOUR 9.0.013 Age_Range_4_hour
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range 8 hour Age Range 8 hour Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8-hours ranges. Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8-hours ranges. AGE.AGE_RANGE_8HOUR 9.0.013 Age_Range_8_hour
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range Minutes Age Range Minutes Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes. Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes. AGE.AGE_MINUTES 9.0.013 Age_Range_Minutes
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Age Range Week Age Range Week Enables data within the reporting interval to be organized by the age of the task, where age is defined by week. Enables data within the reporting interval to be organized by the age of the task, where age is defined by week. AGE.AGE_RANGE_1WEEK 9.0.013 Age_Range_Week
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Agent Name Agent Name Enables data to be organized by the agent name. Enables data to be organized by the agent name. 9.x Agent_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Business Value Range 10 Business Value Range 10 Enables data to be organized by Business Value Range 10. Enables data to be organized by Business Value Range 10. Business_Value_Range_10
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Business Value Range 100 Business Value Range 100 Enables data to be organized by Business Value Range 100. Enables data to be organized by Business Value Range 100. Business_Value_Range_100
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Business Value Range 1000 Business Value Range 1000 Enables data to be organized by Business Value Range 1000. Enables data to be organized by Business Value Range 1000. Business_Value_Range_1000
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Business Value Range 5 Business Value Range 5 Enables data to be organized by Business Value Range 5. Enables data to be organized by Business Value Range 5. Business_Value_Range_5
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Business Value Range 50 Business Value Range 50 Enables data to be organized by Business Value Range 50. Enables data to be organized by Business Value Range 50. Business_Value_Range_50
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Business Value Range 500 Business Value Range 500 Enables data to be organized by Business Value Range 500. Enables data to be organized by Business Value Range 500. Business_Value_Range_500
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Custom Dimension Attribute 1 Custom Dimension Attribute 1 Enables data to be organized by Custom Dimension Attribute 1. Enables data to be organized by Custom Dimension Attribute 1. Custom_Dimension_Attribute_1
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Custom Dimension Attribute 2 Custom Dimension Attribute 2 Enables data to be organized by Custom Dimension Attribute 2. Enables data to be organized by Custom Dimension Attribute 2. Custom_Dimension_Attribute_2
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Custom Dimension Attribute 3 Custom Dimension Attribute 3 Enables data to be organized by Custom Dimension Attribute 3. Enables data to be organized by Custom Dimension Attribute 3. Custom_Dimension_Attribute_3
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Custom Dimension Attribute 4 Custom Dimension Attribute 4 Enables data to be organized by Custom Dimension Attribute 4. Enables data to be organized by Custom Dimension Attribute 4. Custom_Dimension_Attribute_4
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Custom Dimension Attribute 5 Custom Dimension Attribute 5 Enables data to be organized by Custom Dimension Attribute 5. Enables data to be organized by Custom Dimension Attribute 5. Custom_Dimension_Attribute_5
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes ID ID Enables data to be organized by name of the ID of the agent who was last assigned the task or work item, as captured by the source system. Enables data to be organized by name of the ID of the agent who was last assigned the task or work item, as captured by the source system. 9.x ID
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Last Agent Name Last Agent Name Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system. Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system. 9.x Last_Agent_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Priority Range 10 Priority Range 10 Enables data to be organized by the type of priority. Enables data to be organized by the type of priority. priority.priority_range_10_start Priority_Range_10
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Priority Range 100 Priority Range 100 Enables data to be organized by the type of priority. Enables data to be organized by the type of priority. priority.priority_range_100_start Priority_Range_100
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Priority Range 1000 Priority Range 1000 Enables data to be organized by the type of priority. Enables data to be organized by the type of priority. priority.priority_range_1000_start Priority_Range_1000
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Priority Range 5 Priority Range 5 Enables data to be organized by the type of priority. Enables data to be organized by the type of priority. priority.priority_range_5_start Priority_Range_5
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Priority Range 50 Priority Range 50 Enables data to be organized by the type of priority. Enables data to be organized by the type of priority. priority.priority_range_50_start Priority_Range_50
Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes Priority Range 500 Priority Range 500 Enables data to be organized by the type of priority. Enables data to be organized by the type of priority. priority.priority_range_500_start Priority_Range_500
Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes Group Name Group Name Enables data to be organized by the name of the agent (or place) group to which the agent (or place), processing the interaction, belongs. Enables data to be organized by the name of the agent (or place) group to which the agent (or place), processing the interaction, belongs. Character GROUP_CA.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('NO_VALUE' 'UNKNOWN' 'AGENT' 'PLACE')) Group_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/QueueAttributes Queue Type Queue Type Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. A_QUEUE RESOURCE_Q.RESOURCE_SUBTYPE Queue_Type
Draft:PEC-REP/Library/GCXIPRGLibrary/QueueAttributes Workbin Name Workbin Name Enables data within the reporting interval to be organized by Workbin Name. Enables data within the reporting interval to be organized by Workbin Name. Character WORKBIN.WORKBIN_RESOURCE_NAME Workbin_Name
Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes Media Name Code Media Name Code Enables data to be organized by the Media Name Code associated with the interaction. One of NONE, VOICE, EMAIL, CHAT. Enables data to be organized by the Media Name Code associated with the interaction. One of NONE, VOICE, EMAIL, CHAT. Text Media_Name_Code
Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes Media Type Media Type Enables data to be organized by the media type associated with the interaction. For example, VOICE, EMAIL, or CHAT. Enables data to be organized by the media type associated with the interaction. For example, VOICE, EMAIL, or CHAT. Text Media_Type
PEC-REP/Library/GCXIPRGLibrary/AgentAttributes Employee ID Employee ID Enables data to be organized by the Employee ID of the agent who is associated with the interaction. Enables data to be organized by the Employee ID of the agent who is associated with the interaction. Text RESOURCE_A.EMPLOYEE_ID Employee_ID
PEC-REP/Library/GCXIPRGLibrary/AgentAttributes First Name First Name Enables data to be organized by the first name of the agent who is associated with the interaction. Enables data to be organized by the first name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_FIRST_NAME First_Name
PEC-REP/Library/GCXIPRGLibrary/AgentAttributes Last Name Last Name Enables data to be organized by the last name of the agent who is associated with the interaction. Enables data to be organized by the last name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_LAST_NAME Last_Name
PEC-REP/Library/GCXIPRGLibrary/AgentAttributes State Type Code State Type Code Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. Text RESOURCE_STATE.STATE_TYPE_CODE State_Type_Code
PEC-REP/Library/GCXIPRGLibrary/AgentAttributes User Name User Name Enables data to be organized by the user name of the agent who is associated with the interaction. Enables data to be organized by the user name of the agent who is associated with the interaction. Text RESOURCE_A.RESOURCE_NAME User_Name
PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes Queue Type Queue Type Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. RESOURCE_Q.RESOURCE_TYPE Queue Type Queue_Type
PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes Employee ID Employee ID Enables data to be organized by the employee ID of the agent who is associated with the interaction. Enables data to be organized by the employee ID of the agent who is associated with the interaction. Text RESOURCE_A.EMPLOYEE_ID Employee_ID
PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes First Name First Name Enables data to be organized by the First Name of the agent who is associated with the interaction. Enables data to be organized by the First Name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_FIRST_NAME First_Name
PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes Last Name Last Name Enables data to be organized by the Last Name of the agent who is associated with the interaction. Enables data to be organized by the Last Name of the agent who is associated with the interaction. Text RESOURCE_A.AGENT_LAST_NAME Last_Name
PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes User Name User Name Enables data to be organized by the User Name of the agent who is associated with the interaction. Enables data to be organized by the User Name of the agent who is associated with the interaction. Text RESOURCE_A.USER_NAME User_Name
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes ANI ANI Enables data to be organized based on the phone number of the calling party, or Caller ID. Enables data to be organized based on the phone number of the calling party, or Caller ID. Text SDR_SESSION_FACT.ANI ANI
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Bail Out Milestone Bail Out Milestone Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. Text SDR_MILESTONE_BAILOUT.MILESTONE Bail_Out_Milestone
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Bail Out Milestone Path Bail Out Milestone Path Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. Text SDR_MILESTONE_BAILOUT.MILESTONE_PATH Bail_Out_Milestone_Path
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Connection ID Connection ID Enables data to be organized based on the unique ID of the connection. Enables data to be organized based on the unique ID of the connection. Text SDR_SESSION_FACT.CONNECTION_ID Connection_ID
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Country Code Country Code Enables data to be organized by the code for the country from which the call originates. Enables data to be organized by the code for the country from which the call originates. SDR_GEO_LOCATION.COUNTRY.CODE Country_Code
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes DTMF Path DTMF Path Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. Text SDR_SESSION_FACT.DTMF_PATH DTMF_Path
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Final Disposition Type Final Disposition Type Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). Text SDR_CALL_DISPOSITION.DISPOSITION_TYPE Final_Disposition_Type
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Interaction ID Interaction ID Enables data to be organized based on the unique ID of the interaction. Enables data to be organized based on the unique ID of the interaction. Text SDR_SESSION_FACT.INTERACTION_ID Interaction_ID
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Language Code Language Code The language code as defined in the application. The language code as defined in the application. Text SDR_LANGUAGE.LANGUAGE_CODE Language_Code
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Last Milestone Path Last Milestone Path The path that the caller took prior to reaching the last milestone. The path that the caller took prior to reaching the last milestone. SDR_MILESTONE.MILESTONE_PATH Last_Milestone_Path
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Milestone Name Milestone Name Enables data to be organized based on the name of the last milestone passed by the caller. Enables data to be organized based on the name of the last milestone passed by the caller. Text SDR_MILESTONE_MILESTONE_NAME Milestone_Name
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Milestone Path Milestone Path Enables data to be organized based on the milestones passed (so far) by the caller. Enables data to be organized based on the milestones passed (so far) by the caller. Text SDR_MILESTONE_MILESTONE_PATH Milestone_Path
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Strike Out Milestone Strike Out Milestone Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. Text SDR_MILESTONE.MILESTONE Strike_Out_Milestone
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Strike Out Milestone Path Strike Out Milestone Path Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. Text SDR_MILESTONE.MILESTONE_PATH Strike_Out_Milestone_Path
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Survey Answer (Int) Survey Answer (Int) Enables data to be organized based on the integer answers given for custom survey questions. Enables data to be organized based on the integer answers given for custom survey questions. Text SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT Survey_Answer_(Int)
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes Survey Answer (Str) Survey Answer (Str) Enables data to be organized based on the string answers given for custom survey questions. Enables data to be organized based on the string answers given for custom survey questions. Text SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR Survey_Answer_(Str)
PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes User Disposition Type User Disposition Type The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). Text SDR_CALL_DISPOSITION.DISPOSITION_TYPE User_Disposition_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Handling Resource Type Handling Resource Type Enables data to be organized by the type of target — for example, Agent, Queue, or IVRPort. Text RESOURCE_TARGET.RESOURCE_TYPE Handling_Resource_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Last Queue Type Last Queue Type Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. Text RESOURCE_Q.RESOURCE_SUBTYPE Last_Queue_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Last VQueue Type Last VQueue Type Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. Text RESOURCE_VQ.RESOURCE_SUBTYPE Last_VQueue_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes State Type State Type Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. Text RESOURCE_STATE.STATE_TYPE State_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Strategy Type Strategy Type Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. STRATEGY.STRATEGY_TYPE Strategy_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Target Last Queue Type Target Last Queue Type Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Text RESOURCE_RCV_Q.RESOURCE_SUBTYPE Target_Last_Queue_Type
PEC-REP/Library/GCXIPRGLibrary/DetailAttributes Target Last VQueue Type Target Last VQueue Type Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Text RESOURCE_RCV_VQ.RESOURCE_SUBTYPE Target_Last_VQueue_Type

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