View table: GCXI_Form
Table structure:
- form - Wikitext
- formDisplayName - Wikitext
- shortDesc - Wikitext
- longDesc - Wikitext
- dataType - String
- dbTable - List of String
- introduced - Wikitext
- modified - Wikitext
- discontinued - Wikitext
- anchor - String
This table has 132 rows altogether.
| Page | form | formDisplayName | shortDesc | longDesc | dataType | dbTable | introduced | modified | discontinued | anchor |
|---|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Employee ID | Employee ID | Enables data to be organized by the Employee ID of the agent who is associated with the interaction. | Enables data to be organized by the Employee ID of the agent who is associated with the interaction. | Text | RESOURCE_A.EMPLOYEE_ID | Employee_ID | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | First Name | First Name | Enables data to be organized by the first name of the agent who is associated with the interaction. | Enables data to be organized by the first name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_FIRST_NAME | First_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Last Name | Last Name | Enables data to be organized by the last name of the agent who is associated with the interaction. | Enables data to be organized by the last name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_LAST_NAME | Last_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | State Type Code | State Type Code | Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. | Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. | Text | RESOURCE_STATE.STATE_TYPE_CODE | State_Type_Code | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | User Name | User Name | Enables data to be organized by the user name of the agent who is associated with the interaction. | Enables data to be organized by the user name of the agent who is associated with the interaction. | Text | RESOURCE_A.RESOURCE_NAME | User_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Queue Type | Queue Type | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. | RESOURCE_Q.RESOURCE_TYPE | Queue Type | Queue_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Employee ID | Employee ID | Enables data to be organized by the employee ID of the agent who is associated with the interaction. | Enables data to be organized by the employee ID of the agent who is associated with the interaction. | Text | RESOURCE_A.EMPLOYEE_ID | Employee_ID | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | First Name | First Name | Enables data to be organized by the First Name of the agent who is associated with the interaction. | Enables data to be organized by the First Name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_FIRST_NAME | First_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Last Name | Last Name | Enables data to be organized by the Last Name of the agent who is associated with the interaction. | Enables data to be organized by the Last Name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_LAST_NAME | Last_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | User Name | User Name | Enables data to be organized by the User Name of the agent who is associated with the interaction. | Enables data to be organized by the User Name of the agent who is associated with the interaction. | Text | RESOURCE_A.USER_NAME | User_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | ANI | ANI | Enables data to be organized based on the phone number of the calling party, or Caller ID. | Enables data to be organized based on the phone number of the calling party, or Caller ID. | Text | SDR_SESSION_FACT.ANI | ANI | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bail Out Milestone | Bail Out Milestone | Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. | Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. | Text | SDR_MILESTONE_BAILOUT.MILESTONE | Bail_Out_Milestone | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bail Out Milestone Path | Bail Out Milestone Path | Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. | Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. | Text | SDR_MILESTONE_BAILOUT.MILESTONE_PATH | Bail_Out_Milestone_Path | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Connection ID | Connection ID | Enables data to be organized based on the unique ID of the connection. | Enables data to be organized based on the unique ID of the connection. | Text | SDR_SESSION_FACT.CONNECTION_ID | Connection_ID | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Country Code | Country Code | Enables data to be organized by the code for the country from which the call originates. | Enables data to be organized by the code for the country from which the call originates. | SDR_GEO_LOCATION.COUNTRY.CODE | Country_Code | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | DTMF Path | DTMF Path | Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. | Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. | Text | SDR_SESSION_FACT.DTMF_PATH | DTMF_Path | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Final Disposition Type | Final Disposition Type | Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | Text | SDR_CALL_DISPOSITION.DISPOSITION_TYPE | Final_Disposition_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Interaction ID | Interaction ID | Enables data to be organized based on the unique ID of the interaction. | Enables data to be organized based on the unique ID of the interaction. | Text | SDR_SESSION_FACT.INTERACTION_ID | Interaction_ID | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Language Code | Language Code | The language code as defined in the application. | The language code as defined in the application. | Text | SDR_LANGUAGE.LANGUAGE_CODE | Language_Code | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Last Milestone Path | Last Milestone Path | The path that the caller took prior to reaching the last milestone. | The path that the caller took prior to reaching the last milestone. | SDR_MILESTONE.MILESTONE_PATH | Last_Milestone_Path | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Milestone Name | Milestone Name | Enables data to be organized based on the name of the last milestone passed by the caller. | Enables data to be organized based on the name of the last milestone passed by the caller. | Text | SDR_MILESTONE_MILESTONE_NAME | Milestone_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Milestone Path | Milestone Path | Enables data to be organized based on the milestones passed (so far) by the caller. | Enables data to be organized based on the milestones passed (so far) by the caller. | Text | SDR_MILESTONE_MILESTONE_PATH | Milestone_Path | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Strike Out Milestone | Strike Out Milestone | Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. | Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. | Text | SDR_MILESTONE.MILESTONE | Strike_Out_Milestone | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Strike Out Milestone Path | Strike Out Milestone Path | Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. | Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. | Text | SDR_MILESTONE.MILESTONE_PATH | Strike_Out_Milestone_Path | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Answer (Int) | Survey Answer (Int) | Enables data to be organized based on the integer answers given for custom survey questions. | Enables data to be organized based on the integer answers given for custom survey questions. | Text | SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT | Survey_Answer_(Int) | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Answer (Str) | Survey Answer (Str) | Enables data to be organized based on the string answers given for custom survey questions. | Enables data to be organized based on the string answers given for custom survey questions. | Text | SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR | Survey_Answer_(Str) | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | User Disposition Type | User Disposition Type | The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | Text | SDR_CALL_DISPOSITION.DISPOSITION_TYPE | User_Disposition_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Resource Type | Handling Resource Type | Enables data to be organized by the type of target — for example, Agent, Queue, or IVRPort. | Text | RESOURCE_TARGET.RESOURCE_TYPE | Handling_Resource_Type | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue Type | Last Queue Type | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. | Text | RESOURCE_Q.RESOURCE_SUBTYPE | Last_Queue_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue Type | Last VQueue Type | Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. | Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. | Text | RESOURCE_VQ.RESOURCE_SUBTYPE | Last_VQueue_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | State Type | State Type | Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. | Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. | Text | RESOURCE_STATE.STATE_TYPE | State_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Strategy Type | Strategy Type | Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. | Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. | STRATEGY.STRATEGY_TYPE | Strategy_Type | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last Queue Type | Target Last Queue Type | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Text | RESOURCE_RCV_Q.RESOURCE_SUBTYPE | Target_Last_Queue_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last VQueue Type | Target Last VQueue Type | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Text | RESOURCE_RCV_VQ.RESOURCE_SUBTYPE | Target_Last_VQueue_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 1 day | Age Range 1 day | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges. | AGE.AGE_RANGE_1DAY | 9.0.013 | Age_Range_1_day | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 1 hour | Age Range 1 hour | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1-hour ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1-hour ranges. | AGE.AGE_RANGE_1HOUR | 9.0.013 | Age_Range_1_hour | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 15 min | Age Range 15 min | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 15-minutes ranges. | Enables data within the reporting interval to be organized by the age of the task, wwhere age has a granularity of 15-minutes ranges. | AGE.AGE_RANGE_15min | 9.0.013 | Age_Range_15_min | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 4 hour | Age Range 4 hour | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4-hours ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4-hours ranges. | AGE.AGE_RANGE_4HOUR | 9.0.013 | Age_Range_4_hour | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 8 hour | Age Range 8 hour | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8-hours ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8-hours ranges. | AGE.AGE_RANGE_8HOUR | 9.0.013 | Age_Range_8_hour | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range Minutes | Age Range Minutes | Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes. | Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes. | AGE.AGE_MINUTES | 9.0.013 | Age_Range_Minutes | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range Week | Age Range Week | Enables data within the reporting interval to be organized by the age of the task, where age is defined by week. | Enables data within the reporting interval to be organized by the age of the task, where age is defined by week. | AGE.AGE_RANGE_1WEEK | 9.0.013 | Age_Range_Week | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Agent Name | Agent Name | Enables data to be organized by the agent name. | Enables data to be organized by the agent name. | 9.x | Agent_Name | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 10 | Business Value Range 10 | Enables data to be organized by Business Value Range 10. | Enables data to be organized by Business Value Range 10. | Business_Value_Range_10 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 100 | Business Value Range 100 | Enables data to be organized by Business Value Range 100. | Enables data to be organized by Business Value Range 100. | Business_Value_Range_100 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 1000 | Business Value Range 1000 | Enables data to be organized by Business Value Range 1000. | Enables data to be organized by Business Value Range 1000. | Business_Value_Range_1000 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 5 | Business Value Range 5 | Enables data to be organized by Business Value Range 5. | Enables data to be organized by Business Value Range 5. | Business_Value_Range_5 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 50 | Business Value Range 50 | Enables data to be organized by Business Value Range 50. | Enables data to be organized by Business Value Range 50. | Business_Value_Range_50 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 500 | Business Value Range 500 | Enables data to be organized by Business Value Range 500. | Enables data to be organized by Business Value Range 500. | Business_Value_Range_500 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Custom Dimension Attribute 1 | Custom Dimension Attribute 1 | Enables data to be organized by Custom Dimension Attribute 1. | Enables data to be organized by Custom Dimension Attribute 1. | Custom_Dimension_Attribute_1 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Custom Dimension Attribute 2 | Custom Dimension Attribute 2 | Enables data to be organized by Custom Dimension Attribute 2. | Enables data to be organized by Custom Dimension Attribute 2. | Custom_Dimension_Attribute_2 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Custom Dimension Attribute 3 | Custom Dimension Attribute 3 | Enables data to be organized by Custom Dimension Attribute 3. | Enables data to be organized by Custom Dimension Attribute 3. | Custom_Dimension_Attribute_3 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Custom Dimension Attribute 4 | Custom Dimension Attribute 4 | Enables data to be organized by Custom Dimension Attribute 4. | Enables data to be organized by Custom Dimension Attribute 4. | Custom_Dimension_Attribute_4 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Custom Dimension Attribute 5 | Custom Dimension Attribute 5 | Enables data to be organized by Custom Dimension Attribute 5. | Enables data to be organized by Custom Dimension Attribute 5. | Custom_Dimension_Attribute_5 | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | ID | ID | Enables data to be organized by name of the ID of the agent who was last assigned the task or work item, as captured by the source system. | Enables data to be organized by name of the ID of the agent who was last assigned the task or work item, as captured by the source system. | 9.x | ID | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Last Agent Name | Last Agent Name | Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system. | Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system. | 9.x | Last_Agent_Name | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range 10 | Priority Range 10 | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | priority.priority_range_10_start | Priority_Range_10 | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range 100 | Priority Range 100 | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | priority.priority_range_100_start | Priority_Range_100 | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range 1000 | Priority Range 1000 | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | priority.priority_range_1000_start | Priority_Range_1000 | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range 5 | Priority Range 5 | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | priority.priority_range_5_start | Priority_Range_5 | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range 50 | Priority Range 50 | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | priority.priority_range_50_start | Priority_Range_50 | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range 500 | Priority Range 500 | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | priority.priority_range_500_start | Priority_Range_500 | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes | Group Name | Group Name | Enables data to be organized by the name of the agent (or place) group to which the agent (or place), processing the interaction, belongs. | Enables data to be organized by the name of the agent (or place) group to which the agent (or place), processing the interaction, belongs. | Character | GROUP_CA.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('NO_VALUE' • 'UNKNOWN' • 'AGENT' • 'PLACE')) | Group_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/QueueAttributes | Queue Type | Queue Type | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. | A_QUEUE | RESOURCE_Q.RESOURCE_SUBTYPE | Queue_Type | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/QueueAttributes | Workbin Name | Workbin Name | Enables data within the reporting interval to be organized by Workbin Name. | Enables data within the reporting interval to be organized by Workbin Name. | Character | WORKBIN.WORKBIN_RESOURCE_NAME | Workbin_Name | |||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes | Media Name Code | Media Name Code | Enables data to be organized by the Media Name Code associated with the interaction. One of NONE, VOICE, EMAIL, CHAT. | Enables data to be organized by the Media Name Code associated with the interaction. One of NONE, VOICE, EMAIL, CHAT. | Text | Media_Name_Code | ||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Service ObjectsAttributes | Media Type | Media Type | Enables data to be organized by the media type associated with the interaction. For example, VOICE, EMAIL, or CHAT. | Enables data to be organized by the media type associated with the interaction. For example, VOICE, EMAIL, or CHAT. | Text | Media_Type | ||||
| PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Employee ID | Employee ID | Enables data to be organized by the Employee ID of the agent who is associated with the interaction. | Enables data to be organized by the Employee ID of the agent who is associated with the interaction. | Text | RESOURCE_A.EMPLOYEE_ID | Employee_ID | |||
| PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | First Name | First Name | Enables data to be organized by the first name of the agent who is associated with the interaction. | Enables data to be organized by the first name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_FIRST_NAME | First_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Last Name | Last Name | Enables data to be organized by the last name of the agent who is associated with the interaction. | Enables data to be organized by the last name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_LAST_NAME | Last_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | State Type Code | State Type Code | Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. | Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart. | Text | RESOURCE_STATE.STATE_TYPE_CODE | State_Type_Code | |||
| PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | User Name | User Name | Enables data to be organized by the user name of the agent who is associated with the interaction. | Enables data to be organized by the user name of the agent who is associated with the interaction. | Text | RESOURCE_A.RESOURCE_NAME | User_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Queue Type | Queue Type | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin. | RESOURCE_Q.RESOURCE_TYPE | Queue Type | Queue_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Employee ID | Employee ID | Enables data to be organized by the employee ID of the agent who is associated with the interaction. | Enables data to be organized by the employee ID of the agent who is associated with the interaction. | Text | RESOURCE_A.EMPLOYEE_ID | Employee_ID | |||
| PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | First Name | First Name | Enables data to be organized by the First Name of the agent who is associated with the interaction. | Enables data to be organized by the First Name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_FIRST_NAME | First_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Last Name | Last Name | Enables data to be organized by the Last Name of the agent who is associated with the interaction. | Enables data to be organized by the Last Name of the agent who is associated with the interaction. | Text | RESOURCE_A.AGENT_LAST_NAME | Last_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | User Name | User Name | Enables data to be organized by the User Name of the agent who is associated with the interaction. | Enables data to be organized by the User Name of the agent who is associated with the interaction. | Text | RESOURCE_A.USER_NAME | User_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | ANI | ANI | Enables data to be organized based on the phone number of the calling party, or Caller ID. | Enables data to be organized based on the phone number of the calling party, or Caller ID. | Text | SDR_SESSION_FACT.ANI | ANI | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bail Out Milestone | Bail Out Milestone | Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. | Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out. | Text | SDR_MILESTONE_BAILOUT.MILESTONE | Bail_Out_Milestone | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bail Out Milestone Path | Bail Out Milestone Path | Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. | Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out. | Text | SDR_MILESTONE_BAILOUT.MILESTONE_PATH | Bail_Out_Milestone_Path | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Connection ID | Connection ID | Enables data to be organized based on the unique ID of the connection. | Enables data to be organized based on the unique ID of the connection. | Text | SDR_SESSION_FACT.CONNECTION_ID | Connection_ID | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Country Code | Country Code | Enables data to be organized by the code for the country from which the call originates. | Enables data to be organized by the code for the country from which the call originates. | SDR_GEO_LOCATION.COUNTRY.CODE | Country_Code | ||||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | DTMF Path | DTMF Path | Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. | Enables data to be organized based on the sequence of DTMF keys that the caller pressed when going through the application's menu / in response to menu prompts. | Text | SDR_SESSION_FACT.DTMF_PATH | DTMF_Path | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Final Disposition Type | Final Disposition Type | Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | Text | SDR_CALL_DISPOSITION.DISPOSITION_TYPE | Final_Disposition_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Interaction ID | Interaction ID | Enables data to be organized based on the unique ID of the interaction. | Enables data to be organized based on the unique ID of the interaction. | Text | SDR_SESSION_FACT.INTERACTION_ID | Interaction_ID | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Language Code | Language Code | The language code as defined in the application. | The language code as defined in the application. | Text | SDR_LANGUAGE.LANGUAGE_CODE | Language_Code | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Last Milestone Path | Last Milestone Path | The path that the caller took prior to reaching the last milestone. | The path that the caller took prior to reaching the last milestone. | SDR_MILESTONE.MILESTONE_PATH | Last_Milestone_Path | ||||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Milestone Name | Milestone Name | Enables data to be organized based on the name of the last milestone passed by the caller. | Enables data to be organized based on the name of the last milestone passed by the caller. | Text | SDR_MILESTONE_MILESTONE_NAME | Milestone_Name | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Milestone Path | Milestone Path | Enables data to be organized based on the milestones passed (so far) by the caller. | Enables data to be organized based on the milestones passed (so far) by the caller. | Text | SDR_MILESTONE_MILESTONE_PATH | Milestone_Path | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Strike Out Milestone | Strike Out Milestone | Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. | Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout. | Text | SDR_MILESTONE.MILESTONE | Strike_Out_Milestone | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Strike Out Milestone Path | Strike Out Milestone Path | Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. | Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout. | Text | SDR_MILESTONE.MILESTONE_PATH | Strike_Out_Milestone_Path | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Answer (Int) | Survey Answer (Int) | Enables data to be organized based on the integer answers given for custom survey questions. | Enables data to be organized based on the integer answers given for custom survey questions. | Text | SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT | Survey_Answer_(Int) | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Answer (Str) | Survey Answer (Str) | Enables data to be organized based on the string answers given for custom survey questions. | Enables data to be organized based on the string answers given for custom survey questions. | Text | SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR | Survey_Answer_(Str) | |||
| PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | User Disposition Type | User Disposition Type | The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination). | Text | SDR_CALL_DISPOSITION.DISPOSITION_TYPE | User_Disposition_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Resource Type | Handling Resource Type | Enables data to be organized by the type of target — for example, Agent, Queue, or IVRPort. | Text | RESOURCE_TARGET.RESOURCE_TYPE | Handling_Resource_Type | ||||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue Type | Last Queue Type | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. | Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this detail to a report has a significant impact on performance. | Text | RESOURCE_Q.RESOURCE_SUBTYPE | Last_Queue_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue Type | Last VQueue Type | Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. | Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance. | Text | RESOURCE_VQ.RESOURCE_SUBTYPE | Last_VQueue_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | State Type | State Type | Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. | Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady. | Text | RESOURCE_STATE.STATE_TYPE | State_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Strategy Type | Strategy Type | Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. | Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication. | STRATEGY.STRATEGY_TYPE | Strategy_Type | ||||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last Queue Type | Target Last Queue Type | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Text | RESOURCE_RCV_Q.RESOURCE_SUBTYPE | Target_Last_Queue_Type | |||
| PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last VQueue Type | Target Last VQueue Type | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin. | Text | RESOURCE_RCV_VQ.RESOURCE_SUBTYPE | Target_Last_VQueue_Type |