View table: GCXI_Folder
Table structure:
- folderName - Wikitext
- longDesc - Wikitext
- shortDesc - Wikitext
- cloud - String
- premise - String
- project - String
- notproject - String
- introduced - Wikitext
- modified - Wikitext
- discontinued - Wikitext
- anchor - String
This table has 142 rows altogether.
| Page | folderName | longDesc | shortDesc | cloud | premise | project | notproject | introduced | modified | discontinued | anchor |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent | The root Agent folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of agent interactions. Other objects in this folder are organized into subfolders. | The root Agent folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of agent interactions. | 9.0.007.03 | Agent | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity | Objects in this folder enable the organization and measurement of Info Mart agent data based on the interaction-related activities that are conducted by active agents at their DNs. Counts and duration metrics are attributed to the reporting interval in which interactions were offered to the agent. | Objects in this folder enable the organization and measurement of Info Mart agent data based on the interaction-related activities that are conducted by active agents at their DNs. Counts and duration metrics are attributed to the reporting interval in which interactions were offered to the agent. | 9.0.007.03 | AgentActivity | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity > Activity Call Survey | Objects in this folder enable the organization and measurement of Info Mart agent data based on the results of call surveys. | Objects in this folder enable the organization and measurement of Info Mart agent data based on the results of call surveys. | 9.0.013 | AgentActivityActivityCallSurvey | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity > Activity User Data Example | Objects in this folder enable the organization and measurement of Info Mart data based on user data attributes. | Objects in this folder enable the organization and measurement of Info Mart data based on user data attributes. | 9.0.011 | AgentActivityActivityUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity > Queue | Objects in this folder enable the organization and measurement of info Mart agent data based on ACD queue, virtual queue, interaction queue, or workbin. | Objects in this folder enable the organization and measurement of info Mart agent data based on ACD queue, virtual queue, interaction queue, or workbin. | 9.0.007.03 | AgentActivityQueue | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail | This folder comprises several subfolders which contain agent state, interaction-level, and session details as they pertain to agents. The following subclasses and their components are stored in this class. See descriptions of the subfolders for more information. | This folder comprises several subfolders which contain agent state, interaction-level, and session details as they pertain to agents. The following subclasses and their components are stored in this class. See descriptions of the subfolders for more information. | 9.0.007.03 | AgentDetail | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail > Ixn State | Objects in this folder enable the organization and measurement of Info Mart agent data based on the state of one leg of an interaction that is being processed by an agent. Unlike [[Draft:PEC-REP/Library/GCXIPRG/Agent#AgentStateandReasonInteractionState|]], all metrics in this folder reflect detailed data. | Objects in this folder enable the organization and measurement of Info Mart agent data based on the state of one leg of an interaction that is being processed by an agent. Unlike [[Draft:PEC-REP/Library/GCXIPRG/Agent#AgentStateandReasonInteractionState|]], all metrics in this folder reflect detailed data. | 9.0.007.03 | AgentDetailIxnState | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail > Session | Objects in this folder enable the organization and measurement of Info Mart agent data based on one agent’s login session. | Objects in this folder enable the organization and measurement of Info Mart agent data based on one agent’s login session. | 9.0.007.03 | AgentDetailSession | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail > State | Objects in this folder enable the organization and measurement of Info Mart agent data based on an agent’s state. | Objects in this folder enable the organization and measurement of Info Mart agent data based on an agent’s state. | 9.0.007.03 | AgentDetailState | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Group Membership | Objects in this folder enable the organization and measurement of Info Mart agent data based on Agent membership in groups. | Objects in this folder enable the organization and measurement of Info Mart agent data based on Agent membership in groups. | 9.0.007.03 | AgentGroupMembership | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason | Objects in this folder describe summarized states of resources and resource sessions. See descriptions of the subfolders for more information. | Objects in this folder describe summarized states of resources and resource sessions. See descriptions of the subfolders for more information. | 9.0.007.03 | AgentStateandReason | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason > Interaction State | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data based on the specific interval in which interactions occur at agent DNs. Metrics are attributed to each reporting interval in which agents handle the interactions and durations are clipped at interval boundaries. Objects in this folder reflect data that is aggregated over a reporting interval. Unlike Agent > Detail > Ixn State, all metrics in this folder reflect aggregated data. | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data based on the specific interval in which interactions occur at agent DNs. Metrics are attributed to each reporting interval in which agents handle the interactions and durations are clipped at interval boundaries. Objects in this folder reflect data that is aggregated over a reporting interval. | 9.0.007.03 | AgentStateandReasonInteractionState | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason > Interaction State > Interaction Predictive Routing | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data pertaining to Genesys Predictive Routing based on the specific interval in which interactions occur at agent DNs. | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data pertaining to Genesys Predictive Routing based on the specific interval in which interactions occur at agent DNs. | AgentStateandReasonInteractionStateInteractionPredictiveRouting | |||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason > Summarized State | Objects in this folder enable the measurement and filtering of Info Mart agent data that is related to the status of DNs that are associated with active agents. Metrics are attributed to each reporting interval in which agents handle the calls, and durations are clipped at interval boundaries. | Objects in this folder enable the measurement and filtering of Info Mart agent data that is related to the status of DNs that are associated with active agents. Metrics are attributed to each reporting interval in which agents handle the calls, and durations are clipped at interval boundaries. | 9.0.007.03 | AgentStateandReasonSummarizedState | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/BillingData | Billing Data | The root Billing Data folder. Objects in this folder enable the organization and measurement of customer usage data related to billing. | The root Billing Data folder. Objects in this folder enable the organization and measurement of customer usage data related to billing. | GCXI | 100.0.023.0000 | BDS | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute | The root folder for Business Attribute objects. Objects in this folder (and subfolders) enable the organization, measurement, and filtering of Info Mart data based on business attributes. Refer to the descriptions of subfolders for more information. | Enable the organization, measurement, and filtering of Info Mart data based on business attributes. | 9.0.007.03 | BusinessAttribute | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Call Survey | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on Post Call Survey user data attributes | Enable the organization, measurement, and filtering of Info Mart data based on Post Call Survey user data attributes. | 9.0.013 | BusinessAttributeBACallSurvey | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Consults | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the business attributes that are associated with consult interactions. Counts and duration metricsare attributed to the reporting interval in which consult interactions began within the contact center. | Enable the organization, measurement, and filtering of Info Mart data based on the business attributes associated with consult interactions. | 9.0.007.03 | BusinessAttributeBAConsults | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Customer | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with customer interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center. | Enable the organization, measurement, and filtering of Info Mart data based on the business attributes associated with customer interactions. | 9.0.007.03 | BusinessAttributeBACustomer | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Predictive Routing | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with Predictive Routing interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center. | Enable the organization, measurement, and filtering of Info Mart data based on the business attributes associated with Predictive Routing interactions. | 9.0.007.03 | BusinessAttributeBAPredictiveRouting | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA User Data Example | Objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. | Enable the organization and filtering of Info Mart data based on user data dimensions. | 9.0.011 | BusinessAttributeBAUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Callback | Callback | The root folder for Callback objects. Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on summarized high-level characteristics of Callback interactions. Refer to the descriptions of subfolders for additional information. | The root folder for Callback objects. Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on summarized high-level characteristics of Callback interactions. | 9.0.007.03 | Callback | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Callback | Callback > Detail | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on detailed characteristics of Callback interactions. Refer to the descriptions of subfolders for additional information. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on detailed characteristics of Callback interactions. | 9.0.007.03 | CallbackDetail | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat | Chat | The root Chat folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of chat interactions. Other objects in this folder are organized into subfolders. | The root Chat folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of chat interactions. Other objects in this folder are organized into subfolders. | 9.0.007.03 | Chat | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat | Chat > Agent | Objects in this folder enable the organization and measurement of Chat data based on agent activity. | Objects in this folder enable the organization and measurement of Chat data based on agent activity. | 9.0.007.03 | ChatAgent | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat | Chat > Async | Objects in this folder enable the organization and measurement of data describing advanced chat sessions. | Objects in this folder enable the organization and measurement of data describing advanced chat sessions. | 9.0.007.03 | ChatAsync | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat | Chat > Thread | Objects in this folder enable the organization and measurement of data describing chat threads. | Objects in this folder enable the organization and measurement of data describing chat threads. | 9.0.010 | ChatThread | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat Bot | Chat Bot | The root Chat Bot folder. Objects in this folder enable the organization and measurement of Info Mart Chat Bot data based on high-level characteristics of bot sessions. | The root Chat Bot folder. Objects in this folder enable the organization and measurement of Info Mart Chat Bot data based on high-level characteristics of bot sessions. | no | 9.0.007.03 | ChatBot | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browse | Co-browse | The root Co-browse folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Co-browse sessions. | The root Co-browse folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Co-browse sessions. | 9.0.011.00 | Cobrowse | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer | The root Designer folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Interactive-Voice-Response (IVR) session. Other objects in this folder are organized into subfolders. | The root Designer folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Interactive-Voice-Response (IVR) session. Other objects in this folder are organized into subfolders. | 9.0.007.03 | Designer | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Activity | Objects in this folder enable the organization and measurement of Info Mart agent data based on interaction-related activities that are conducted by active agents at their DNs, and associated with Designer applications. | Objects in this folder enable the organization and measurement of Info Mart agent data based on interaction-related activities that are conducted by active agents at their DNs, and associated with Designer applications. | 9.0 | DesignerActivity | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Bot | Objects in this folder enable the organization and measurement of data related to interactions involving bots, and associated with Designer applications. | Objects in this folder enable the organization and measurement of data related to interactions involving bots, and associated with Designer applications. | 9.0.016.02 | DesignerBot | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session | Objects in this folder enable the organization and measurement of Info Mart agent data based on characteristics of the session. | Objects in this folder enable the organization and measurement of Info Mart agent data based on characteristics of the session. | 9.0.007.03 | DesignerSession | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session > Detail | Objects in this folder enable the organization and measurement of Info Mart data based on detailed session characteristics. | Objects in this folder enable the organization and measurement of Info Mart data based on detailed session characteristics. | 9.0.007.03 | DesignerSessionDetail | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session Block | Objects in this folder enable the organization and measurement of Info Mart agent data based on traffic in each application block. | Objects in this folder enable the organization and measurement of Info Mart agent data based on traffic in each application block. | 9.0.007.03 | DesignerSessionBlock | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session Milestone | Objects in this folder enable the organization and measurement of Info Mart data that describes call progress through defined milestones. | Objects in this folder enable the organization and measurement of Info Mart data that describes call progress through defined milestones. | 9.0.007.03 | DesignerSessionMilestone | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Survey | Objects in this folder enable the organization and measurement of Info Mart data based on customer responses to post-call surveys. | Objects in this folder enable the organization and measurement of Info Mart data based on customer responses to post-call surveys. | 9.0.007.03 | DesignerSurvey | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail | The root folder for low-level interaction and agent details. Refer to the descriptions of the subfolders for more information. | The root folder for low-level interaction and agent details. Refer to the descriptions of the subfolders for more information. | 9.0.007.03 | Detail | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Handling Attempt | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of interactions that are stored mostly in the INTERACTION_RESOURCE_FACT Info Mart table. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of interactions that are stored mostly in the INTERACTION_RESOURCE_FACT Info Mart table. | 9.0.007.03 | DetailHandlingAttempt | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Handling Attempt > Handling Predictive Routing | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of Predictive Routing interactions. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of Predictive Routing interactions. | 9.0.007.03 | DetailHandlingAttemptHandlingPredictiveRouting | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Handling Attempt > Handling User Data Example | Objects in this folder enable the measurement of Info Mart data based on custom userdata attributes. | Objects in this folder enable the measurement of Info Mart data based on custom userdata attributes. | 9.0.011 | DetailHandlingAttemptHandlingUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Transfer | Objects in this folder enable the organization, measurement, and filtering of transferred interactions. | Objects in this folder enable the organization, measurement, and filtering of transferred interactions. | 9.0.007.03 | DetailTransfer | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Transfer > Source User Data Example | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the source of the transfer. | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the source of the transfer. | 9.0.011 | DetailTransferSourceUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Transfer > Target User Data Example | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the target of the transfer. | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the target of the transfer. | 9.0.011 | DetailTransferTargetUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD | 9.0.011.00 | iWD | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Age | Objects in this folder enable the organization and measurement of agent data based on age. | Objects in this folder enable the organization and measurement of agent data based on age. | 9.0.013 | iWDAge | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Agent | Objects in this folder enable the organization and measurement of agent data based on high-level characteristics of agent interactions. | Objects in this folder enable the organization and measurement of agent data based on high-level characteristics of agent interactions. | 9.0.011.00 | iWDAgent | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Capture | The root folder for capture-related subfolders and their components. | The root folder for capture-related subfolders and their components. | 9.0.011.00 | iWDCapture | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Classification | The root folder for classification-related subfolders and their components. | The root folder for classification-related subfolders and their components. | 9.0.011.00 | iWDClassification | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Email | Objects in this folder enable the organization and measurement of email data. | Objects in this folder enable the organization and measurement of email data. | 9.0.019 | iWDEmail | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Queue | The root folder for queue-related subfolders and their components. | The root folder for queue-related subfolders and their components. | no | 9.0.011.00 | iWDQueue | |||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Service Objects | The root folder for common service objects. Many reports use one or more attributes from this folder. All reports use at least one attribute from this folder. | The root folder for common service objects. Many reports use one or more attributes from this folder. All reports use at least one attribute from this folder. | 9.0.011.00 | iWDServiceObjects | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Time | The root folder for time-related objects. All objects in this folder enable the organization and filtering of data based on a range of time. | The root folder for time-related objects. All objects in this folder enable the organization and filtering of data based on a range of time. | 9.0.011.00 | iWDTime | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound Contact | Outbound Contact | The root folder for objects related to Genesys Outbound Contact Server transactions. Refer to the descriptions of subfodlers for more information. | The root folder for objects related to Genesys Outbound Contact Server transactions. Refer to the descriptions of subfodlers for more information. | 9.0.007.03 | ChatOutboundContact | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound Contact | Outbound Contact > Agent Contact | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the campaigns with which interactions are associated. Counts and duration measures are attributed to the reporting interval in which interactions entered the contact center. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the campaigns with which interactions are associated. | 9.0.007.03 | ChatOutboundContactAgentContact | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound Contact | Outbound Contact > Agent Contact > Agent Contact User Data Example | Objects in this folder enable the organization and measurement of Info Mart data based on agent contact activity associated with a given campaign. | Objects in this folder enable the organization and measurement of Info Mart data based on agent contact activity associated with a given campaign. | 9.0.011 | ChatAgentContactAgentContactUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound Contact | Outbound Contact > Contact Attempt | Objects in this folder enable the organization and measurement of Info Mart data based on contact attempt user data activity. | Objects in this folder enable the organization and measurement of Info Mart data based on contact attempt user data activity. | 9.0.007.03 | ChatOutboundContactContactAttempt | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound Contact | Outbound Contact > Contact Attempt > Contact Attempt User Data Example | Objects in this folder enable the organization and measurement of Info Mart data based on contact attempt activity associated with a given campaign. | Objects in this folder enable the organization and measurement of Info Mart data based on contact attempt activity associated with a given campaign. | 9.0.011 | ChatOutboundContactContactAttemptUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Predictive Routing | Predictive Routing | The root folder for Genesys Predictive Routing folders and objects. | The root folder for Genesys Predictive Routing folders and objects. | 9.0.007.03 | Chat | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue | The root folder for queue-related subfolders and their components. Refer to the descriptions of the following subfolders for more information:
|
The root folder for queue-related subfolders and their components. | 9.0.007.03 | Queue | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Q Consults | All objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the queue(s) through which consult interactions pass. Counts and duration metrics are attributed to the reporting interval in which interactions entered the queue—even for agent-related metrics. | All objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the queue(s) through which consult interactions pass. | 9.0.007.03 | QueueQConsults | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Q Customer | All objects in this folder enable the organization, metrics, and filtering of Info Mart data based on the queue(s) through which customer interactions pass. Counts and duration metrics are attributed to the reporting interval in which interactions entered the queue—even for agent-related metrics. | All objects in this folder enable the organization, metrics, and filtering of Info Mart data based on the queue(s) through which customer interactions pass. | 9.0.007.03 | QueueQCustomer | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Q Customer & Consults | All objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the queue(s) through which both customer and consult interactions pass. Counts and duration metrics are attributed to the reporting interval in which interactions entered the queue—even for agent-related metrics. | All objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the queue(s) through which both customer and consult interactions pass. | 9.0.007.03 | QueueQCustomerConsults | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Q Customer & Consults > Abandoned Waiting ST1 | All objects in this folder enable the measurement of Info Mart data based on the time interval in which interactions are abandoned in the queue. | All objects in this folder enable the measurement of Info Mart data based on the time interval in which interactions are abandoned in the queue. | 9.0.007.03 | QueueQueueQCustomerConsultsAbandonedWaitingST1 | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Q Customer & Consults > Accepted Agent ST1 | All objects in this folder enable the measurement of Info Mart data based on the time interval in which agents accept or answer interactions that pass through the queue. | All objects in this folder enable the measurement of Info Mart data based on the time interval in which agents accept or answer interactions that pass through the queue. | 9.0.007.03 | QueueQueueQCustomerConsultsAcceptedAgentST1 | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Queue Predictive Routing | All objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the queue(s) through which Genesys Predictive Routing (GPR) interactions pass. | All objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the queue(s) through which Genesys Predictive Routing (GPR) interactions pass. | 9.0.007.03 | QueueQueuePredictiveRouting | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Queue | Queue > Queue User Data Example | All objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. | All objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. | 9.0.007.03 | QueueQueueUserDataExample | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Service Objects | Service Objects | The root folder for common service objects. Many reports use one or more attribute from this folder, while only a few reports, such as Abandon Delay and the Speed of Accept, use the metrics. | The root folder for common service objects. Many reports use one or more attribute from this folder, while only a few reports, such as Abandon Delay and the Speed of Accept, use the metrics. | 9.0.007.03 | ServiceObjects | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Time | Time | The root folder for time-related objects. All objects in this folder enable the organization and filtering of Info Mart data based on a range of time. | The root folder for time-related objects. All objects in this folder enable the organization and filtering of Info Mart data based on a range of time. | 9.0.007.03 | Chat | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/User Data Call Survey | User Data Call Survey | Objects in this folder enable the organization and filtering of Info Mart data based on user data call survey dimensions. | Objects in this folder enable the organization and filtering of Info Mart data based on user data call survey dimensions. | 9.0.013.00 | UserDataCallSurvey | ||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/User Data Example | User Data Example | Objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. | Objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. | 9.0.007.03 | UserDataExample | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent | The root Agent folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of agent interactions. Other objects in this folder are organized into subfolders. | The root Agent folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of agent interactions. | 9.0.007.03 | Agent | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity | Objects in this folder enable the organization and measurement of Info Mart agent data based on the interaction-related activities that are conducted by active agents at their DNs. Counts and duration metrics are attributed to the reporting interval in which interactions were offered to the agent. | Objects in this folder enable the organization and measurement of Info Mart agent data based on the interaction-related activities that are conducted by active agents at their DNs. Counts and duration metrics are attributed to the reporting interval in which interactions were offered to the agent. | 9.0.007.03 | AgentActivity | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity > Activity Call Survey | Objects in this folder enable the organization and measurement of Info Mart agent data based on the results of call surveys. | Objects in this folder enable the organization and measurement of Info Mart agent data based on the results of call surveys. | 9.0.013 | AgentActivityActivityCallSurvey | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity > Activity User Data Example | Objects in this folder enable the organization and measurement of Info Mart data based on user data attributes. | Objects in this folder enable the organization and measurement of Info Mart data based on user data attributes. | 9.0.011 | AgentActivityActivityUserDataExample | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Activity > Queue | Objects in this folder enable the organization and measurement of info Mart agent data based on ACD queue, virtual queue, interaction queue, or workbin. | Objects in this folder enable the organization and measurement of info Mart agent data based on ACD queue, virtual queue, interaction queue, or workbin. | 9.0.007.03 | AgentActivityQueue | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail | This folder comprises several subfolders which contain agent state, interaction-level, and session details as they pertain to agents. The following subclasses and their components are stored in this class. See descriptions of the subfolders for more information. | This folder comprises several subfolders which contain agent state, interaction-level, and session details as they pertain to agents. The following subclasses and their components are stored in this class. See descriptions of the subfolders for more information. | 9.0.007.03 | AgentDetail | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail > Ixn State | Objects in this folder enable the organization and measurement of Info Mart agent data based on the state of one leg of an interaction that is being processed by an agent. Unlike [[PEC-REP/Library/GCXIPRG/Agent#AgentStateandReasonInteractionState|]], all metrics in this folder reflect detailed data. | Objects in this folder enable the organization and measurement of Info Mart agent data based on the state of one leg of an interaction that is being processed by an agent. Unlike [[PEC-REP/Library/GCXIPRG/Agent#AgentStateandReasonInteractionState|]], all metrics in this folder reflect detailed data. | 9.0.007.03 | AgentDetailIxnState | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail > Session | Objects in this folder enable the organization and measurement of Info Mart agent data based on one agent’s login session. | Objects in this folder enable the organization and measurement of Info Mart agent data based on one agent’s login session. | 9.0.007.03 | AgentDetailSession | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Detail > State | Objects in this folder enable the organization and measurement of Info Mart agent data based on an agent’s state. | Objects in this folder enable the organization and measurement of Info Mart agent data based on an agent’s state. | 9.0.007.03 | AgentDetailState | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > Group Membership | Objects in this folder enable the organization and measurement of Info Mart agent data based on Agent membership in groups. | Objects in this folder enable the organization and measurement of Info Mart agent data based on Agent membership in groups. | 9.0.007.03 | AgentGroupMembership | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason | Objects in this folder describe summarized states of resources and resource sessions. See descriptions of the subfolders for more information. | Objects in this folder describe summarized states of resources and resource sessions. See descriptions of the subfolders for more information. | 9.0.007.03 | AgentStateandReason | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason > Interaction State | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data based on the specific interval in which interactions occur at agent DNs. Metrics are attributed to each reporting interval in which agents handle the interactions and durations are clipped at interval boundaries. Objects in this folder reflect data that is aggregated over a reporting interval. Unlike Agent > Detail > Ixn State, all metrics in this folder reflect aggregated data. | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data based on the specific interval in which interactions occur at agent DNs. Metrics are attributed to each reporting interval in which agents handle the interactions and durations are clipped at interval boundaries. Objects in this folder reflect data that is aggregated over a reporting interval. | 9.0.007.03 | AgentStateandReasonInteractionState | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason > Interaction State > Interaction Predictive Routing | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data pertaining to Genesys Predictive Routing based on the specific interval in which interactions occur at agent DNs. | Objects in this folder enable the organization, measurement, and filtering of Info Mart agent data pertaining to Genesys Predictive Routing based on the specific interval in which interactions occur at agent DNs. | AgentStateandReasonInteractionStateInteractionPredictiveRouting | |||||||
| PEC-REP/Library/GCXIPRGLibrary/Agent | Agent > State and Reason > Summarized State | Objects in this folder enable the measurement and filtering of Info Mart agent data that is related to the status of DNs that are associated with active agents. Metrics are attributed to each reporting interval in which agents handle the calls, and durations are clipped at interval boundaries. | Objects in this folder enable the measurement and filtering of Info Mart agent data that is related to the status of DNs that are associated with active agents. Metrics are attributed to each reporting interval in which agents handle the calls, and durations are clipped at interval boundaries. | 9.0.007.03 | AgentStateandReasonSummarizedState | ||||||
| PEC-REP/Library/GCXIPRGLibrary/BillingData | Billing Data | The root Billing Data folder. Objects in this folder enable the organization and measurement of customer usage data related to billing. | The root Billing Data folder. Objects in this folder enable the organization and measurement of customer usage data related to billing. | GCXI | 100.0.023.0000 | BDS | |||||
| PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute | The root folder for Business Attribute objects. Objects in this folder (and subfolders) enable the organization, measurement, and filtering of Info Mart data based on business attributes. Refer to the descriptions of subfolders for more information. | Enable the organization, measurement, and filtering of Info Mart data based on business attributes. | 9.0.007.03 | BusinessAttribute | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Call Survey | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on Post Call Survey user data attributes | Enable the organization, measurement, and filtering of Info Mart data based on Post Call Survey user data attributes. | 9.0.013 | BusinessAttributeBACallSurvey | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Consults | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the business attributes that are associated with consult interactions. Counts and duration metricsare attributed to the reporting interval in which consult interactions began within the contact center. | Enable the organization, measurement, and filtering of Info Mart data based on the business attributes associated with consult interactions. | 9.0.007.03 | BusinessAttributeBAConsults | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Customer | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with customer interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center. | Enable the organization, measurement, and filtering of Info Mart data based on the business attributes associated with customer interactions. | 9.0.007.03 | BusinessAttributeBACustomer | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA Predictive Routing | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on the business attributes that are associated with Predictive Routing interactions. Counts and duration metrics are attributed to the reporting interval in which customer interactions entered or began within the contact center. | Enable the organization, measurement, and filtering of Info Mart data based on the business attributes associated with Predictive Routing interactions. | 9.0.007.03 | BusinessAttributeBAPredictiveRouting | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Business Attribute | Business Attribute > BA User Data Example | Objects in this folder enable the organization and filtering of Info Mart data based on user data dimensions. | Enable the organization and filtering of Info Mart data based on user data dimensions. | 9.0.011 | BusinessAttributeBAUserDataExample | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Callback | Callback | The root folder for Callback objects. Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on summarized high-level characteristics of Callback interactions. Refer to the descriptions of subfolders for additional information. | The root folder for Callback objects. Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on summarized high-level characteristics of Callback interactions. | 9.0.007.03 | Callback | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Callback | Callback > Detail | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on detailed characteristics of Callback interactions. Refer to the descriptions of subfolders for additional information. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data based on detailed characteristics of Callback interactions. | 9.0.007.03 | CallbackDetail | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Chat | Chat | The root Chat folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of chat interactions. Other objects in this folder are organized into subfolders. | The root Chat folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of chat interactions. Other objects in this folder are organized into subfolders. | 9.0.007.03 | Chat | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Chat | Chat > Agent | Objects in this folder enable the organization and measurement of Chat data based on agent activity. | Objects in this folder enable the organization and measurement of Chat data based on agent activity. | 9.0.007.03 | ChatAgent | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Chat | Chat > Async | Objects in this folder enable the organization and measurement of data describing advanced chat sessions. | Objects in this folder enable the organization and measurement of data describing advanced chat sessions. | 9.0.007.03 | ChatAsync | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Chat | Chat > Thread | Objects in this folder enable the organization and measurement of data describing chat threads. | Objects in this folder enable the organization and measurement of data describing chat threads. | 9.0.010 | ChatThread | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Chat Bot | Chat Bot | The root Chat Bot folder. Objects in this folder enable the organization and measurement of Info Mart Chat Bot data based on high-level characteristics of bot sessions. | The root Chat Bot folder. Objects in this folder enable the organization and measurement of Info Mart Chat Bot data based on high-level characteristics of bot sessions. | no | 9.0.007.03 | ChatBot | |||||
| PEC-REP/Library/GCXIPRGLibrary/Co-browse | Co-browse | The root Co-browse folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Co-browse sessions. | The root Co-browse folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Co-browse sessions. | 9.0.011.00 | Cobrowse |